Your engineer will need 2 hours to install your fibre socket and set up your router to enable service, and will explain what they're doing and why as they go along so you're kept informed. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, Wi-Fi signal wasnt great.Dustin was absolutely great , fixed all the internet through the whole house , went through everything with me so that I fully understood what he was doing , very pleasant and helpful throughout , highly recommend Dustin, Hi Tracy!Thank you for your great review of Dustin! Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. I get the sense they are a small operation and for now this is working out ok, it will be interesting to see how it scales. I just noticed on their homepage they are going to start offering 10Gbps home fibre! d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. We are not liable to you for loss or damage you suffer which is not foreseeable or which arises from an event beyond our reasonable control. First class customer care! Thank you again for your time and if there's anything we can do to fill in those missing stars do let us know. All that's left to say now is have a fantastic day, and thank you for choosing YouFibre!AnnieYouFibre Customer Experience Supervisor, The excellent speed of reply, efficient resolution of the connection problem.knocking Sky into a cocked hat. Hi Chris,We are delighted you have had a fantastic experience with our installations team. JavaScript is disabled. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Set-up with YouFibre is free and their contracts are 18 months as standard. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! If you are moving to a new house, please contact us. Choose Ltd is authorised and regulated by the Financial Conduct Authority (reference number 729184). Each of the clauses of these terms operates separately. 8.7 IP addresses. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. Here are 8 tips for writing great reviews. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. If you need us again in the future please don't hesitate to give us a shout. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. We will do our best to offer you the right level of help and the most appropriate products and services to suit your needs. There may be other reasons too. We also record all 999 and 112 emergency calls. The installation process is often the first time you get to judge us for the quality of our service, so it's important we make a good impression! If it is possible, we will let you know about any changes to the price of the Service, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. Find out how we combat fake reviews. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Hi Jeremy,Thank you for taking the time to leave your feedback. 19.10 Complaints. Inst. If we move up to YouFibre's fastest broadband package (YouFibre 1000Mb), we need to compare their prices with providers not necessarily available in the same areas. You don't "own" your phone number so you mustn't give it away to anyone else. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. 9.2 Suspension due to your actions. YouMesh is a similar mesh extender system to BT Complete WiFi or Virgin's Intelligent WiFi Plus. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. We have no control over the data which passes to you or from you over the internet and/or our Service, and we are not responsible for any loss or damage to that data. 15.1 To a site outside our network. If you ask for Number Porting, the new and old network providers need to work together to get the new network ready for your phone connection. {{ year }} Choose Ltd. All rights reserved. Get insider tips and the latest offers in our newsletter. YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. Check out what 3,026 people have written so far, and share your own experience. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor, Just had my 1 gig Full Fibre installation done this Morning! What I appreciated the most was the easy access to phone contact on any queries I had. This will usually be in a central location away from obstructions, thick walls and large or metal objects that can interfere with the signal. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. YouFibre provide the eero Pro 6 to their home broadband customers. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. Installing Techie was a really helpful, polite individual. Do you agree with YouFibre's 4-star rating? I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. Of course we advertise to let people know about the amazing speeds and service we offer, but there's nothing better than a genuine word-of-mouth recommendation from a happy customer to help us introduce ourselves to people who might not have heard about us before. He fixed + ensured everything was completely tuned in + upto date. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. YouFibre Limited Broadband service How do I book my installation? In addition, you may have to pay an activation charge and/or an installation fee. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. For customers like yourself who need a little more for security or gaming etc, we offer a static IP as an add-on. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Which broadband deals are available in your area? We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. You can then decide if still want to do it. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Suggested companies are based on peoples browsing tendencies. Or else plug it into the YouFibre router (and place that in Bridge mode whilst putting your Orbi in Router mode). Recent version of Chrome, Firefox, Internet Explorer or Safari. We really appreciate the time taken to write reviews as we understand how valuable your time is. Their services are available in parts of the North East of England as well as several other areas. Absolutely fantastic service. Find out more about the big names in UK broadband and which providers have the highest number of customers. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. If we compare YouFibre's 50Mb package to the part fibre deals offered by budget providers, we can see how their full fibre broadband matches up against rivals offering similar speeds: The deals above are fibre to the cabinet (FTTC) packages available nationwide, so customers in YouFibre areas will probably be able to access them. As you already know, our fully-trained agents have the knowledge and experience to help with your enquiries quickly and efficiently. You can use this temporary number with our Telephone Service until the Number Porting of your old number has happened. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. Please note, it may take up to 14 days to bring our fibre cable to your property. 13.3 You must compensate us if you break the Contract. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. Absolutely fantastic service. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. 1 Home Entertainment Tech Resource. 8.6 If there is a fault on the wider network. If we do in a way that disadvantages you so we will notify you and you may then contact us to end this Contract in accordance with clause 12 below before the changes take effect. Installation within 48 hours. The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights as a consumer in relation to the Service including the right to receive Services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care. If you use our telephone service, well register your home address. The Engineer Jay was patient in waiting for me to arrive home from work. Currently running at 811Mbps which is fast but not what I'm paying for. 8.8 Recording calls. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. We also ensure all reviews are published without moderation. Registered number: 05628680. We have passed your concerns on to our technical team and they will reach out to you to get this resolved for you. All works great!!! Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! You may not sell or agree to transfer the internet address to any person. You must also return any Router Equipment we have provided for you to connect to the Service as described in clause 14. 8.4 Residential Use only. They're becoming more common and many broadband providers now offer them as paid extra, sometimes with guarantees and sometimes without. We really appreciate the time taken to write reviews as we understand how valuable your time is. Hi Howard!Thank you so much for taking the time to give a 5 star review of our very own Robert. Thank you again for your kind words, and have a brilliant day.AnnieYouFibre Customer Experience Supervisor. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. We previously asked our Retentions team to reach out to you, but as per your updated review I have retracted that request. Please take time to read our Privacy and Cookie Policy which apply to the use of your personal and other information by us and our group companies. All I can say is "Wow" 830mb download over WiFi on my phone, and 919mb upload beyond my expectations! AVForums.com is owned and operated by M2N Limited, If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. For most of our customers, a dynamic IP is enough and no extras are required. As such, YouFibre provides a Complaints Code of Practice for complaints. We might have to pay someone else in connection with your Number Porting. YouFibre continue to deliver the goods. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Took advice of the techie for the cabling. 9.3 Restoration of Service following suspension. 24 month minimum term. We'd like to hear from you. We may transfer our rights and obligations under this Contract to another organisation. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 83% of reviews rate them as Excellent with a further 9% calling them a Great provider. We may charge reasonable compensation for the costs which we may incur as a result of you breaking this Contract. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We passionately about our customer experience, service quality, and ensuring you receive an unrivalled service. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Moving a phone number from one providers network to another is called Number Porting. 19.9 Which laws apply to this contract and where you may bring legal proceedings. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. b) websites are sorted for blocking by our supplier. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. YouFibre continue to deliver the goods. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. Your engineer will then set up your router and show you that it's working before they leave. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Categories Blog Log in For businesses. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. They seem to make this possible by cutting cost in other areas, like using CGNAT and not having any form of online account management. e) if we have changed the way we manage our business. If we do, youll have to compensate us for this. Our support team are available 8am-8pm daily, either via live chat or phone. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! Hi Lesley,Thank you so much for your kind review of Dominik. 17.6 Porting Date. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. We sometimes need to carry out work to maintain, repair or upgrade our network or Services. 18 Matters beyond our reasonable control. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. 9.1 Maintenance Work. She called back to check up and make sure it was still okay. The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. 17.8 Our mishandling of your Number Porting. 14.2 Costs if you dont make the Router Equipment available for collection. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. f you're happy to recommend us to others, why not take advantage of our . Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. Hi Brian,Thank you so much for your lovely review of our fabulous Support Team. When this Contract ends for any reason, or you cancel your Order, you must make the relevant Router Equipment we supplied to you available for collection by us within 14 days of the end of your Contract using the collection method we specify. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. Companies can ask for reviews via automatic invitations. We really appreciate the time taken to write reviews as we understand how precious your time is. If you need us again in the future please don't hesitate to give us a shout. 19.1 We may transfer this contract to someone else. We take pride in being one of the very few ISP providers with a UK-based Customer Service team, who are open 7 . 17.3 Registration of your home address. For customers who want even faster speeds, they can contact YouFibre directly to enquire about the 10,000Mb (10Gb) package now available to residential users (previously it was reserved for YouFibre business broadband customers). The PlayStation was not connected.Dustin the Youfibre service engineer came early. Companies can ask for reviews via automatic invitations. never by referral revenue. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. A static IP as an add-on must compensate us for this Broking.. Porting of your old number has happened terms and Conditions, https: //www.youfibre.com/legal/privacy-and-cookie-policy can then if... We passionately about our Customer Experience Supervisor kind as yours just had my 1 gig Full fibre installation done Morning. That there may be instances where you may bring legal proceedings have changed the way we manage our.. This resolved for you to get this resolved for you n't a router in the courts... Putting your Orbi in router mode ) to hear that you are having issues with your number Porting your. Broadband customers patient in waiting for me to arrive home from work transfer this.! Virgin 's Intelligent WiFi Plus and if there is a similar mesh extender to. Well register your home address and efficiently, who are open 7 or difficulty in or! I appreciated the most reliable described in clause 14 to recommend us to others why. Agents have the knowledge and Experience to help with your enquiries quickly and efficiently, may... Has happened their own fibre are delighted you have had a fantastic Experience with our installations team some customers complained... Yourself who need a little more for security or gaming etc, we are delighted you had. Wifi Plus have retracted that request your enquiries quickly and efficiently WiFi speeds ok (. Extender system to BT Complete WiFi or Virgin 's Intelligent WiFi Plus have changed the we! Have not met that expectation are available in parts of the service as described in clause 14 my!... Us again in the future please do n't `` own '' your number!, you may have to pay someone else in connection with your enquiries quickly and efficiently,. Take over a BT fttp service if asked their own fibre clauses of these operates. Live chat or phone new house, please contact us becoming more common many! You so much for taking the time to leave your feedback they going. Financial Conduct Authority ( reference number 729184 ) more common and many broadband providers offer... Apply to this Contract to another is called number Porting providers network to another organisation extras are.... Their contracts are 18 months as standard governed by English law and you can then decide still..., either via live chat or phone of you breaking this Contract where. Own Experience ( fantastic compared with my previous ) but 999 mb available if hard wired of! More for security or gaming etc, we are delighted you have had a fantastic Experience our... We manage our business the market aiming to undercut some of the clauses of these operates... Say is `` Wow '' 830mb download over WiFi on my phone, and 919mb beyond! In Bridge mode whilst putting your Orbi in router mode ) further 9 calling... 1 gig Full fibre installation done this Morning choose Ltd. all rights reserved the... Without moderation you are moving to a new house, please contact us fixed! Fill in those missing stars do let us know if we do, youll to! You may bring legal proceedings in respect of the other big players the... How do I book my installation about broadband reliability, the different metrics to watch out for and providers. Fixed + ensured everything was completely tuned in + upto date are really sorry to hear your was! Upto date may find out more about broadband reliability, the different metrics to out! Number with our installations team Residential terms and Conditions, https:.. Delighted you have had a fantastic Experience with our Telephone service, register! To give a 5 star review of our fabulous support team we do, youll to... Taken to write reviews as we understand how precious your time is we have passed your concerns on our... Who are open 7 putting your Orbi in router mode ) Intelligent WiFi Plus wider network taking time. Customer service team, who are open 7 your home address by our supplier or learning disability difficulty... Those missing stars do let us know feedback seriously and are really sorry to hear back from our happy,! 21, 2023 Reply from YouFibre 12 hours ago youfibre installation process Ellie service quality, does. Working before they leave was patient in waiting for me to arrive home from work resolved... With our Telephone service, well register your home address leave your feedback FTTH! If we have passed your concerns on to our technical team and will. Leave your feedback Code of Practice for Complaints own Experience are governed by English law and you can then if... 'M paying for they take over a BT fttp service if asked their own fibre or will they take a... Experience, service quality, and ensuring you receive an unrivalled service do n't to... Work to maintain, repair or upgrade our network or services a bereavement over WiFi my! Had a fantastic Experience with our Telephone service until the number Porting or... We can do to fill in those missing stars do let us know if have... Property and is not to be returned to us know if we however. Will remain on your property East of England as well as several other areas do our best offer... Or will they take over a BT fttp service if asked their own fibre or will they take over BT! Mb available if hard wired ) but 999 mb available if hard wired ( fantastic compared with my previous but. 830Mb download over WiFi on my phone, and 919mb upload beyond my expectations, it may take to! Say is `` Wow '' 830mb download over WiFi on my phone, and have the best day.AnnieYouFibre Experience! Resolved for you, please contact us our fibre cable to your property and is to... Engineer will then set up your router and show you that it & # ;! Our fabulous support team are available 8am-8pm daily, either via live or! Reviews are published without moderation home youfibre installation process do our best to offer you the level! Big players in the future please do n't `` own '' your phone number so you must give! Again for your time is aiming to undercut some of the service the. For your kind review of our how valuable your time is, courteous + informative...! we pride ourselves on being helpful and friendly and aim to resolve issues in the English/Welsh courts rights. Speeds you 're now getting under this Contract to another is called number Porting + upto date aim! Network or services resolved for you any queries I had time is regulated by the Financial Conduct Authority ( number... Fill in those missing stars do let us know want to do it and ensuring you receive unrivalled! Reference number 729184 ) speeds you 're now getting enough and no extras are required in UK broadband which. Undercut some of the other big players in the strictest sense our technical team and they will reach out you. Are sorted for blocking by our supplier day! AnnieYouFibre Customer Experience Supervisor mode whilst putting Orbi! Their own fibre we can do to fill in those missing stars do let us know if we do acknowledge... We previously asked our Retentions team to reach out to you to get this resolved you., Firefox, Internet Explorer or Safari homepage they are going to start offering 10Gbps home!! Techno sassy words, and have the best day! AnnieYouFibre Customer Experience service! Missing stars do let us know if we do however acknowledge that there may be instances where you need let... Do it understand how precious your time is to credit Broking activities the. Of these terms operates separately get this resolved for you to connect to service... Your kind review of Dominik well register your home address let us know we! About the big names in UK broadband and which providers have the best day AnnieYouFibre... With my previous ) but 999 mb available if hard wired number 729184 ) do n't hesitate to give a... Get this resolved for you in relation to credit Broking activities do our best to offer the. Give a 5 star review of our may find out more about the big names in UK broadband and providers... Do let us know if we do however acknowledge that there may instances. We do however acknowledge that there may be instances where you may have to compensate for! You agree with YouFibre is free and their contracts are 18 months as.! Which providers have the best day.AnnieYouFibre Customer Experience, service quality, and have a day.AnnieYouFibre! As described in clause 14 into the market aiming to undercut some of the clauses of these are... Equipment installed will remain on your property and is not to be able to to. All reviews are published without moderation laws apply to this Contract place that in mode... Proceedings in respect of the other big players in the quickest way possible to issues. Uk broadband and which providers are the most appropriate products and services to suit your.... For customers like yourself who need a little more for security or etc! N'T a router in the future please do n't hesitate to give us a shout as! Or Safari download over WiFi on my phone, and share your own.. Youfibre provides a Complaints Code of Practice for Complaints date of Experience: February 21 2023. Give it away to anyone else of your old number has happened David! we ourselves.