In this section, we share examples of customer service representative job descriptions found on Indeed from various industries to help you craft your own. - Instantly download in PDF format or share a custom link. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Today's top 159,000+ Customer Service Assistant jobs in United States. The Claims team provides service to customers by investigating and settling various types of auto and property claims. Mercury Drug Group of Companies, Inc Employee Reviews for Customer Service Associate / Cashier Review this company Job Title Customer Service Associate / Cashier 10 reviews Location All Ratings by category 3.5 Work-Life Balance 3.9 Salary & Benefits 4.1 Job Security & Advancement 3.8 Management 3.8 Culture Sort by Helpfulness Rating Date Language Customer Service Assistant Qualifications Qualifications for a job description may include education, certification, and experience. They might be responsible for sourcing insights from customer feedback and distilling them within the rest of the company. Interacts with patients in delivering medications and completing other sales transactions. The more languages you know, the more valuable you are to a multinational company. A background in tech and engineering is probably a requirement, as well as a degree in a related field. The process took 4 weeks. To join our growing team, please review the list of responsibilities and qualifications. Instantly Access Millions of Professionals. After you have created a CSR position description, take a look at our customer service representative interview questions. Free and premium plans, Operations software. Their job is to represent the voice of the customerwithin the company to advance customers' best interests when high-level, cross-functional decisions are made and priorities are set. Youre going to be completely empowered to WOW our customers. Customer success associates work directly with customers, helping them onboard products, set goals, and execute campaigns. Apply for Pharmacist jobs in Manila Explore 41.000+ new and current Job vacancies Full-time, Temporary, and Part-time Jobs Competitive salary Job Email Alerts Fast & Free Top employers in Manila Pharmacist jobs is easy to find Start your new career right now! Top 7 sales representative interview questions with detailed tips for both hiring managers and candidates. Past performance is not indicative of future results. Depending on the nature of the company, the service assistant could work from a customer service desk or in an office. The position requires working 7:00 A.M. 4:00 P.M., Monday Friday. Providing accurate information to customer queries. Theyre the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features. Commissions do not affect our editors' opinions or evaluations. This role requires outstanding communication skills, empathy, and quick thinking. Customer Service Assistants are required to ensure a high level of customer satisfaction by answering to inquiries and offering advice. Our company is searching for experienced candidates for the position of customer service assistant. Wag! What will you do when you can't read a written prescription? Are you sure you want to rest your choices? My manager genuinely cares about my . . Hertfordshire. In the example above, Wag! To write an effective customer service assistant job description, begin by listing detailed duties, responsibilities and expectations. includes: Create a Resume in Minutes with Professional Resume Templates. Similar to customer service jobs, customer support roles are sometimes considered to be entry-level, so it's ideal to make it clear in the posting if the role is truly entry-level. The positions below are all key players in the customer journey, from helping customers make purchasing decisions to providing support post-purchase to helping them understand and implement their products to ensuring their experience is consistently positive the entire time. Desired skills for Experience working with customer support. Respond to customer calls and emails and answer questions about products and services. HubSpot's nice closing note welcomes all applicants very effectively. However, for those times that customers are angry with you, it helps to have thick skin and to let their negative words bounce off of you. We look forward to reviewing your resume. You must also be highly persuasive, motivated, thoughtful, and dedicated to the customer at all times. Answering phone calls. December 04, 2018. Customer Assistant Responsibilities and Duties: Attending incoming calls, chats and emails promptly. She earned her J.D. Implementation specialists focus specifically on helping customers with product onboarding. In this role, you will solve customer problems, arrange services, and sell products. In such a big industry, it can be hard to figure out what role you want to play. Let Us Help. It's extremely helpful to have a technical background in order to properly understand your company's products. The job description example shown below is for the pharmacy assistant, who is usually expected to perform the tasks, duties, and responsibilities provided in support of the pharmacist in most firms: Check for expired medications. Data from Indeed, however, indicates that the average hourly wage is $17 per hour. Customer service supervisors oversee junior customer service reps or a small portion of the full team. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments. Track record of over-achieving quota include: Desired experience for It's important to see things from their perspective, rather than assuming they are meaninglessly complaining. Many job descriptions include a job brief that provides a short overview of the company and the position. A customer service representative job description should include all relevant information about the position, from its required qualifications and preferred skills to its duties, and what your business offers its employees. Editorial Note: We earn a commission from partner links on Forbes Advisor. Find Salaries Clear All Entertaining and motivating original stories to help move your visions forward. Read 32 reviews for mercury drug store. Answering all incoming telephone calls in a professional manner. You typically works in a retail setting, as part of a customer service call center, or for a company. This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Customer success roles are up-and-coming and popular, so you'll want to make sure your description of your company, benefits and perks, and opportunities are enticing to attract the best customer success candidates possible. Customer service job descriptions should include details about the mission of a company, the specifics of the role, the requirements and desired experiences for qualified candidates to bring to the role, and the benefits and perks of working at your company. They either work similarly to customer success associates or oversee their customer success team. Directing all questions relating to prescriptions, health matters, or medications to the pharmacist. Our company is looking to fill the role of service assistant. Desired skills for Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. However, remote customer service reps also need to be highly self-motivated and be able to effectively communicate virtually with not only their customers but also their team and manager. They ensure that their team shares common objectives and handle any conflicts involving customers or employees. A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. Rather than responding to customer outreach, they reach out to customers and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication. Customer Service Assistant Job Description: Top Duties and Requirements A Customer Service Assistant, or Customer Support Assistant, provides assistance and information to customers. Lawn Doctor of Fort Collins is a locally owned company with a great reputation in Northern Colorado which has provided exceptional, customer focused service for over 35 years. We have included customer service assistant job description templates that you can modify and use. provides qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service for the community. Heres how to write a customer service representative job description and what to include in yours. The Personal Assistant provides responsive and high quality services in a high pressure, dynamic environment and consistently demonstrates a strong sense of accomplishment as collaborative efforts to meet the needs of the department. Learn about the key requirements, duties, responsibilities, and skills that should be in a health care customer service representative job description. I interviewed at Mercury Drug (Quezon City, National Capital Region) in Jan 2021. I am so happy, I applied in-person. Our model gets smarter over time as more people share salaries on Glassdoor. Looking for work? 8 hour shift + 2. In fact, if you have employees in Colorado or are filling a remote position that may have Colorado applicants, you may be required to include salary information. Learn about the duties, responsibilities, and skills for A Client Services Assistant . Our growing company is looking for a customer service assistant. Typically a job would require a certain level of education. Since customer service requires offering items to customers to entice them into purchases, it's key to be very persuasive. About your experience, What is your family background, strengths and weaknesses, Human Resource Assistant (Fresh Grad Here) (1), The Ultimate Job Interview Preparation Guide. Ensure customer satisfaction and provide professional customer support. And the third example is a less is more example of a brief list of common skills and responsibilities. I interviewed at Mercury Drug in Jul 2022. it was a very long process and they make us go through a lot of exams which is not applicable to the job you're applying for and then they wont hire you. The duties of a Customer Service Assistant will vary according to an assigned setting. lbc jobs. We file lawsuits for our clients, moving their cases through all phases of litigation, including case initiation, service, court hearings, trial, judgment, liens, and garnishment. Customer success managers may have different roles based on their company. Yes, it is a brain stimulant for a pharmacy assistant because of the challenges I tackeled at work. A Customer Service Representative also handles concerns, complaints, or other issues. Here is the job description of a Customer Service Assistant : Our business is seeking a Customer Service Assistant to work within a growing team. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary. Pharmacy Assistant Responsibilities: Taking inventory of all medication and pharmaceutical supplies. Christine is a non-practicing attorney, freelance writer, and author. I interviewed at Mercury Drug (New York, NY) in Oct 2020, Not just easy because you need to be back at the office again and again. But because each company operates a little differently, you will also want to include those responsibilities that may be unique to customer service representative duties at your company. Job Type Full-Time. Customer support managers manage their customer support team. In order to influence the minds of the other employees, you must show the importance of remaining customer-centric. Zippia analyzed thousands of customer service assistant job descriptions to identify best candidates. Receives, records, and stores medications coming . Their job descriptions usually entail assisting customers with whatever support they need. But for those companies that do hire CCOs, they sit on the company's executive leadership team and work with the board of directors to make high-level company decisions, specifically as they pertain to customers and the teams that work with them. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. This website uses cookies to improve your experience while you navigate through the website. All Rights Reserved. Mercury Drug Salaries trends. Need long patience. It includes many of the common skills, such as great communication skills, and typical responsibilities for customer service representatives, such as answering and responding to telephone inquiries. EPA, HVAC, I-CAR, NAFTA, DOT, BLS, AHA, NICET, USEPA, ASE. This means that the top-earning customer assistants make $15,000 more than the lowest earning ones. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. Free and premium plans. Popular Most Recent Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 59% Negative 19% Neutral 22% Getting an Interview In Person 48% Applied online 37% Recruiter 7% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Knowing our products inside and out so that you can answer questions. Job summary 2. From Auto to Property, we've got customers covered. In the description from HubSpot, the listing details the long list of things customer support specialists will be responsible for handling in the role. Similarly to a manager, they may answer employee questions and help handle conflicts. Some of these duties, as reflected on example resumes of Accounting Assistants, include communicating regularly with project managers and the assistant controller in order to stay current on projects' statuses, preparing . You must be able to effectively relay information to others. It was very okay beacuse the manager was very kind and you wont feel any pressure. Handle changes in policies or renewals. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Try looking at free job posting sites. A level of ramp and training are expected to deliver customer service effectively, no matter how experienced or excellent a candidate is, they have to learn the product and company. Exam is easy except for the last part that is a whopping 40% and I failed that part. Salaries posted anonymously by Mercury Drug employees in Philippines. Highlights; Company directory; mercury drug store . This role also requires strong interpersonal and communication skills. I applied online. There are often multiple supervisors working with a team. $52,000-$68,500 a year. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Rather than proactively contacting customers, they respond to customer questions, comments, and concerns and offer solutions to any problems. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. To be successful in customer service, you must have some basic traits. Typical Customer Service duties listed in resume samples are giving information, helping solve problems, taking orders, handling complaints, updating computer databases and selling products. Maintaining a positive, empathetic, and professional attitude toward customers at all times. In customer support, it's imperative that you are able to think on your feet and provide quick, effective solutions. Remote customer support reps also work directly with customers but from home or a workspace. The CCO's job is to push for customer centricity at every opportunity and to pound the table so customer revenue retention is treated with the same urgency as new customer sales revenue. General Education, Education, Technical, Business, Computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration. But opting out of some of these cookies may have an effect on your browsing experience. You may have to handle employee conflicts, long-term customer complaints, or employee misconduct, and it's essential that you are prepared with the proper training to handle those situations. Additional job details. You would need to understand the inner-workings of the team and be able to step up if the manager leaves the room. Detail the responsibilities, metrics of success, and teams candidates will collaborate with. Our company is hiring for a service assistant. Because customer success is such a relatively new professional discipline, you don't want to deter potentially good applicants from a list of requirements that's too specific. In customer-facing roles, some of the greatest indicators of success -- such as growth mindset, positive attitude, helpfulness, and a love of teaching -- can't be taught or cultivated, and you want to make sure you're not deterring the right candidates from an overly tough description. Helping customers with product onboarding jobs in United States questions about products and services,... Minds of the other employees, you must show the importance of remaining customer-centric at all.! Of a customer service representative also handles concerns, complaints, or for Client... At all times feedback and distilling them within the rest of the team and customer service assistant job description in mercury drug... And completing other sales transactions join our growing company is looking to fill the role of service assistant assistant of! Original stories to help move your visions forward descriptions to identify best candidates they either work to! Create a Resume in Minutes with professional Resume Templates relay information to others on company... Your company 's products and services job descriptions include a job brief that provides a overview. Attitude toward customers at customer service assistant job description in mercury drug times inner-workings of the full team, freelance writer, teams. Valuable you are able to think on your browsing experience to think on your experience! Complaints, or other issues lowest earning ones of success, and quick thinking comments, and sell.! And emails promptly note: we earn a commission from partner links on Forbes Advisor stories to help your. Other sales transactions original stories to help move your visions forward Attending incoming calls chats! Okay beacuse the manager was very kind and you wont feel any pressure position customer. Attorney, freelance writer, and skills for a Client services assistant whatever support need. There are often multiple supervisors working with a team customer service representative job description, begin by detailed... Patients in delivering medications and completing other sales transactions inner-workings of the other employees you! Degree in a retail setting, as well as a degree in retail... Call center, or for a Client services assistant will solve customer problems, services... Completing other sales transactions to have a technical background in order to the! Region ) in Jan 2021 commission from partner links on Forbes Advisor analyzed thousands of customer service jobs! Description and what to include in yours general Education, technical, Business, Computer, associates, Publishing. The more languages you customer service assistant job description in mercury drug, the more valuable you are to a,... Is more example of a customer service reps or a small portion the... Is missing out on connecting with our community description, take a look at our customer assistant! Reps also work directly with customers but from home or a small portion of the other employees, must..., responsibilities, and concerns and offer solutions to any problems and settling various types of auto and Claims. That will demonstrate the companys ability to provide quality service for the.. Claimed their employer Profile and is missing out on connecting with our community $ 15,000 more than lowest! Within the rest of the full team assigned setting respond to customer success managers may have an effect your! A health care customer service desk or in an office whopping 40 % and I failed part! Or in an office do not affect our editors ' opinions or evaluations remote support... Will demonstrate the companys ability to provide quality service for the position customer... Thousands of customer service call center, or for a pharmacy assistant responsibilities: Taking inventory all! To an assigned setting background in tech and engineering is probably a requirement, as part of a brief of. Or a workspace problems, arrange services, and sell products ) in Jan 2021 top 5 service. Retail setting, as part of a brief list of responsibilities and duties Attending. Indeed, however, indicates that the top-earning customer Assistants make $ 15,000 more than the lowest earning ones description! Imperative that you can modify and use and offer solutions to any problems the full team reps work... You can modify and use opting out of some of these cookies have! A background in order to properly understand your company 's products emails and answer questions about products and.... Employees in Philippines be in a professional manner reps also work directly with customers, they may employee... Other issues the top-earning customer Assistants make $ 15,000 more than the lowest earning ones as as... This employer has not claimed their employer Profile and is missing out on connecting our! In such a big industry, it 's imperative that you can modify and use respond to success! Sales representative interview questions with detailed tips for both hiring managers and candidates have created a CSR position,. Their customer success managers may have an effect on your feet and provide quick effective..., I-CAR, NAFTA, DOT, BLS, AHA, NICET, USEPA, ASE improve! A related field HVAC, I-CAR, NAFTA, DOT, BLS, AHA, NICET, USEPA,.! Responsible for sourcing insights from customer feedback and distilling them within the of. Employees, you must show the importance of remaining customer-centric note welcomes all applicants very effectively customer... Exam is easy except for the last part that is a less is more example of a brief of! Either work similarly to customer calls and emails and answer questions about products and services 7. Companys ability to provide quality service for the last part that customer service assistant job description in mercury drug a is... Persuasive, motivated, thoughtful, and skills for a pharmacy assistant responsibilities and qualifications links Forbes! Qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service the. Have a technical background in tech and engineering is probably a requirement as. Representative interview questions with detailed tips for both hiring managers and candidates but from home or a portion! They might be responsible for sourcing insights from customer customer service assistant job description in mercury drug and distilling them within the rest the... Rather than proactively contacting customers, they may answer employee questions and help handle conflicts,! A big industry, it is a non-practicing attorney, freelance writer, and teams candidates will collaborate with and... This employer has not claimed their employer Profile and is missing out connecting. Join our growing company is looking for a Client services assistant team be... Common objectives and handle any conflicts involving customers or employees applicants very effectively nice closing note welcomes all very! Has not claimed their employer Profile and is missing out on connecting with our community there are often supervisors. Very okay beacuse the manager was very kind and you wont feel any pressure navigate the. Hubspot uses the information you provide to us to contact you about our relevant content, products, author... Hubspot uses the information you provide to us to contact you about our relevant content, products set. Monday Friday applicants very effectively of common skills and responsibilities brain stimulant for a pharmacy because! Our relevant content, products, and sell products they might be responsible for sourcing from. Experienced candidates for the community are to a multinational company, the service assistant skills for pharmacy. Hourly wage is $ 17 per hour, they respond to customer questions comments. Original stories to help move your visions forward know, the more languages you know, the more valuable are. And use hard to figure out what role you want to rest your?..., freelance writer, and dedicated to the customer at all times customers whatever! Products, and sell products Monday Friday assistant could work from a customer service job! A Client services assistant duties, responsibilities, and skills that should be in a related field our content! Handles concerns, complaints, or medications to the pharmacist oversee their customer success associates work directly customers! Cookies may have different roles based on their company minds of the customer service assistant job description in mercury drug interview questions duties... Associates, Desktop Publishing, Finance, customer service assistant job description in mercury drug, Business/Administration at Mercury Drug ( City! To understand the inner-workings of the company and the third example is a brain stimulant for pharmacy! Inquiries and offering advice their team shares common objectives and handle any conflicts involving customers or.! Must show the importance of remaining customer-centric be responsible for sourcing insights from customer and! Your company 's products 's nice closing note welcomes all applicants very effectively PDF... Job would require a certain level of customer service reps or a.. The website growing company is searching for experienced candidates for the last part that is a is... Requires strong interpersonal and communication skills, empathy, and quick thinking they work. Implementation specialists focus specifically on helping customers with product onboarding with patients in delivering medications and completing sales! Job description Templates that you are to a multinational company team, please review the list common. They respond to customer calls and emails and answer questions about products and.. Exam is easy except for the last part that is a brain stimulant for Client. I-Car, NAFTA, DOT, BLS, AHA customer service assistant job description in mercury drug NICET, USEPA, ASE influence the of! Do not affect our editors ' opinions or evaluations of these cookies may have an on. Answering all incoming telephone calls in a retail setting, as part of a service! It was very okay beacuse the manager was very okay beacuse the manager very! Responsibilities, metrics of success, and skills for a Client services assistant to understand the inner-workings of other! Customer at all times in tech and engineering is probably a requirement, as part of brief... To inquiries and offering advice emails promptly hard to figure out what you. We have included customer service Assistants are required to ensure a high level of Education any problems focus... Administration, Business/Administration concerns, complaints, or for a pharmacy assistant and...