You will have to look long and hard to find a. We have taken note of your feedback. Cruise delayed because of COVID. We loved The Chef's Table. That trip was cancelled do to covid, and we were assured by Viking that everything . Both countries are great places to travel independently. Oh the problems of the first world. Started 13 hours ago, By Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. Spend quite a bit of time researching cruises/cruise lines and finally decided upon Viking. Another . The even occurred in February of 2023. I also note that calling at new ports takes considerable administration, ensuring they have a port agent, shore-ex vendors and advance teams conducting safety risk assessments. Started August 27, 2021, By Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Share your photos and videos with others to prove the truth of your words. Our only complaint was with the booking of excursions which were often changed without notification. 1 - 10 of 6,099 Viking Ocean Cruise Reviews Beautiful Cruise Review for Viking Jupiter to Norwegian Fjords Edcoulter 2-5 Cruises Age 60s Read More Sail Date: July 2023 Helpful Beautiful. Im not interested in North American cruises as I prefer land based trips in this area. I expect to see future World Cruises with different itineraries. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. My travel agent claims they have a credit agreement with Viking, so it shouldn't have made a difference. We did not see ANY of Spain. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. Sadly, it was an early victim of the Covid shutdown. Me neither. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. . They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. There were reminders of handwashing and sanitizing, Other Cruise Line Cruise Reviews from Reykjavik. Featured review. Itineraries! When it comes to size, even the smallest cabins on Viking's ocean ships are large by cruise ship standards at 270 square feet, and the largest suites measure nearly 1,500 square feet. I could never have believed that Viking would treat loyal customers this way. They went out of their way to avoid calling them tracking devices. However, we had a terrific, though not perfect, time and I would definitely, This cruise was by far the best I have ever been on. This review was chosen algorithmically as the most valued customer feedback. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Not a "serious complaint" . It was exactly what we were looking for. Even the cruises in SE Asia & Aus/NZ follow this same standard. We enjoyed Viking's care from the airport to the ship and back again. The hiking trip in Bergen was nice, but it didnt allow for any extra time to see the town. Desired outcome: Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. I was surprised by the decor. We choose this specifically to see the Northern Lightswhich we did! An apology is not good enough. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We are cancelling our river cruise due to viking's heavy handed covid vaccine requirement. However, in order to waive the pre-existing conditions exclusion, the plan must be purchased within 14 days of the date of the initial cruise payment. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Azamara & Oceania have been around many years longer than Viking, and have the mega ship parents to provide the administration services. The only way to adjust the bathroom temperature was to adjust the temperature in the room. We enjoyed Viking's care from the airport to the ship and back again. We would like to stay witth Viking but Silversea is a good alternative and goes to those places in very nice small ships. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. They have dropped that itinerary. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. The wine glass was never empty. It would seem to be a reasonable and simple request. We have or by the end of the year, done most of what Viking has to offer. Viking ship can dock right downtown Hamilton. Malta is high on my list, but I was not able to take advantage of the Welcome Back cruises. I told them I needed more time.. gave me until this tuesday.. this is all about testing positive with covid 19 prior to cruise and what happens.. plwease read page 10 section f in booking terms and conditions clearly states that we will be denied embarkation with positive covid 19 test.. next paragraft clearly states that if denied boarding wii=ll received a full cruise credit.. William Forsythe [protected] [protected]@msn.com. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. My wife was then persuaded by Viking representative to take vouchers in place of a cash refund. Fabulous Cruising in the Caribbean with Viking. All of the staff in the enfold and beverage department were on point. Hence, their motto, explore the world in comfort.. I am not talking expedition cruises (I like those too) but just a bit off the beaten track "regular" cruises. Their ships always look new and are well maintained. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Viking did a terrible job in accommodating us for the two day delay in London. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Very nice fitness center! My impression of Viking Cruise Line has plummeted far below any other cruise line. Palma de Mallorca, Palermo, Cadiz, Sardinia, Corsica, and Genoa would be just some options. Nice groves (Northern Europe, UK, Med, some Asia) but grooves non-the-less. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. It seemed cold and far from nautical. Review of Viking Ocean Cruises and TripMate. How is this hard? The food was amazing. The Ship: Superb! There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. Learn about recommendations, sailings and ask questions about your next Viking Ocean cruise. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. They have lots of ships and are getting more! We all played name that tune one afternoon at sea. Sail Date: July 2023. Wish they would bring back their cruise through the Kiel Canal. This would have been our first and "once in a lifetime" cruise, and we had been very pleased with the level of customer service that we received from Viking until then. See you there! Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. The service at all levels and from all departments was outstanding. Only Viking can make the appropriate reservation. 3. Ship: Viking Sea / Destination: Europe - Mediterranean Subtracting the long flights over and back and the fiasco with booking excursions and dinner reservations online, the cruise was very good. Downside is jacket for men at dinner (not too bad) and formal nights (ugh!). I'll suggest they have further room to continue growing the ocean brand. We regret the Vikings inability to resolve an issue with, Withholding of monies and shore excursion, Refusal to honor its cancellation policy, My bag is still missing and I will request. I for one have no interest in the Carribean. The food, cabin staff, waiters, cooks, and facilities were first class. Isn't there a difference between trip interruption and missed ports? While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. I also see that if this were a river cruise, such as the Grand European we're repeating in October, it would cover interruption where we'd have to go by bus because of low water. Though, it was easy to adjust the restaurants when we were on board. Thanks for the recommendation! In one the service was, Viking is the best run cruise lines and is always a 1st class experience. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. Two special restaurants on board, The Chef's Table and Manfredi's, require advance reservations. I tend to agree, and hope Viking will soon add some new stops. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. The problem started as soon as we arrived at the airport in Istanbul. Thank you for sharing your comments here, Spwest. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Viking River Cruises has left an official reply on this complaint. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My bag is still missing and I will request (!) As were we! Review of Viking Ocean Cruises. We paid for trip insurance assuming that it would cover this situation but buying trip insurance through Viking seems to cover much less than most trip insurance policies. I took a Viking Ocean cruise Viking Homelands and Fjords in April 2022. All bar, beverage, wine and deck service tabs will automatically incur a 15%. Off the routine remote islands? Bigger bathrooms. The elevators were bright orange which was, at first cute but were not very nautical or warm. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. The travel plan consists of two parts, A and B. How does Viking Ocean Cruises compare to Seabourn? Review for Viking Orion to Alaska. The veranda rooms were well laid out with lots of, We wanted to cruise Iceland and Norway as my wife is Icelandic. Explore cosmopolitan Amsterdam and experience Belgium's Golden Age in historic Antwerp and the lovely patrician cities of Ghent and Bruges. I had a nice time and met some wonderful people on board. Three cheers for Viking. 6-10 Cruises Age 50s. The entertainment was better than I expected and my wife enjoyed the jewelry. This review was chosen algorithmically as the most valued customer feedback. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. A wonderful way to visit Carribean islands. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. CC Help Jenn Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. The ship was beautiful, clean and the staff tremendous. Viking just gives a token gesture to Australia and New Zealand . Get expert advice, insider tips and more. Because we were given a voucher, we can not get out money back. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. Search Close. Our cabin stewards were like angels, and all the staff made us feel welcome. I was enthralled with the Restaurant and cafeteria, We had to abandon this cruise during COVID, so we were glad to be able to reschedule it. Contact Us - Viking Ocean Cruises Contact Us Reservations, Customer Service & Request a Brochure 1-866-984-5464 Weekdays 5:00 AM - 7:00 PM Weekends 5:00 AM - 7:00 PM (ALL TIMES PACIFIC) First Name Last Name Preferred Contact Method Email Address Phone Number (Optional) Reason For Contact Questions Or Comments (Optional) Restaurants were fine but not as good as we experienced on the river boat. Another. Both cover the West coast of Australia, plus Perth to Sydney. They did that one Pacific cruise instead. KLKrn. Lots of food variety to choose from and food was always well presented and tasted great. Wonderful ports, staff, with a few weaknesses thrown in. Our cabin included 2 reservations in each restaurant. Yazmin Hope and Libby Gallagher Manfredi's was okay, but not our favorite. If theTravel Supplierprovides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; I just purchased a policy through Steve at The Insurance Store and they were very knowledgeable in helping me pick a policy. This complaint was posted by a verified customer. We have since then tried to book a trip two times, and the required medical of a vaccine status made us cancel again. Our room was a Junior Penthouse and was quite nice and roomy. Viking Neptune, 121 day from L.A to London. . CC Help Jenn 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. We ate at all of the restaurant locations which gave you some, We chose the cruise because it went to Thessaloniki and Crete. Part refund, at least 25%. 2. We have been waiting patiently for two years for a refund, relying on the We had planned a trip in 2021 and when Viking changed their requirements we chose to cancel our trip. Superb ship, cruise and staff - excursions and Viking communication leave something to be desired. Sure we were free but that's no excuse. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Thanks for reaching out, Itom, although we regret to learn of your experience with booking excursions. Also the prospect of seeing Devil's Island was intriguing. We chose the Viking Sea because of the low passenger number - 900, no children under 18 and we didn't want the big ship experience. Thank you. It never felt crowded. This all takes time and resources, which for the past couple of years were limited. We finally made it in 2022. Sail Date: August 2022. New is hard! You will be able to leave a comment after signing in, By Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. Maybe Steve or Deanna may be able to answer your questions and find the right policy for you. Viking used to do a southern route through the Western Med (Southern Med Discovery). My travel agent has since tried to sort this with Viking but they are refusing to help. R. Ray Hively of Acworth, GA, US. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. Viking only includes in on World cruises. Most serious was putting soft-boiled eggs under the, We wanted to see Australia and New Zealand. Actually, the food was part of the adventure. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Share your photos and videos with others to prove the truth of your words. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Cruise Critic Feature: These Cruise Deals Always Offer Good Value Without an Expiration Date, Cruise Critic Feature: Top 10 Ways to Take Your Cruise to the Next Level, Cruise Critic Feature: Can Americans Travel to Cuba on a Cruise? Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. They of course know that we can't afford the stress and expense of fighting them in court. (I doubt theyll get that right). Viking refused a cash refund at this point and said we could only use vouchers even though $12000 of my wife's vouchers could not be transferred to another person! Viking returned the full amount of the excursion to our onboard account by the next morning. Booking Number 6307876 sound like it would cover a day or two if they shlep the passengers onto a bus for a day, then put them back on another ship upriver. The pools were well maintained and temps were comfortable. Find a Cruise on Viking Sky SORT BY 14 Night Mediterranean & Italian Sojourn (Barcelona To Venice) Mar 2nd, 2023 $6698 14 Night Italy The Adriatic & Greece (Rome To Athens) Mar 9th, 2023 $6798. Rivers; Oceans; Expeditions; Complimentary Brochures; Call Viking at 1-866-984-5464 or Contact Your Travel Advisor. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. That's bad in summer. Viking travel arrangements were superb -- they chartered jets to bring you back from Manaus to Miami. I have always enjoyed our Viking trips and the people who make the shipboard experience a good one. The weather was perfect, and the, From the moment we boarded the ship, everything was great! The Osso Bucco is fabulous. Our room was immaculate and the attendants friendly and on top of their game. The alternative would have been to fly Manaus to Rio to Miami -- probably an extra 24 hours in airports. Many passengers were still on board at this time and were unable to flush toilets or wash their hands. We cancelled prior to the 120 day window both times, and received a full refund for the trip cost less the cost of the travel insurance plan. Traveler Type Couple. I too would like to see more unique stops added to Vikings itineraries in the Med. Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. This was by far one of the best cruises I have . We paid for the trip and had trip insurance. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. We have taken note of your feedback and understand you have been in contact with our team. Submit a complaint and get your issue resolved. We paid for the trip and had trip insurance. That's bad in summer. We chose their Chasing Northern Lights sailing on the Viking Venus. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. I signed up for an excursion $329 per person. They did more Panama Canal and then the Pacific Coast before their Alaska curries. 19952023, The Independent Traveler, Inc. cruise does not stop at a scheduled port of call due to, , a medical incident involving another passenger on the ship, or a, river cruise is unable to sail due to insufficient or excess water levels, and the. I was told I would have to pay full retail fare in addition to what had already Viking made an error and owes me reimbursement for charges made on February 1. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. This complaint has been resolved automatically due to user's inactivity. Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises - Substandard in every way, Viking River Cruises reviews & complaints. LauraS I tried to substitute my niece as travel partner in place of my wife. And More Questions Answered. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. This will surely increase the credibility of your complaint. CC Help Jenn Real class A experts of subjects related to the itinerary with several presentations each. Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. Heated bathroom floor and towel rack had to be activated outside our stateroom. We just looked at Azamara and Oceania as we want to see more than Viking is offering. All in all, we are discouraged from booking another trip a year or more into the future, knowing that we we must immediately purchase, yet stand to lose, close to $2000 in insurance coverage again. Refund or partial credit. The even occurred in February of 2023. We loved the small ship with only 900 people. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. A van tour of Rio plus a not so good helo ride for free. Click here to get notifications about new complaints of Viking River Cruises. I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. 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Any other cruise Line cruise Reviews from Reykjavik southern Med Discovery ) they went out of their way avoid! On board at this time and were unable to go new stops wife is.... Has left an official reply on this complaint the ship and back again be a reasonable simple! Agree, and we were given a voucher, we wanted viking ocean cruise complaints Iceland! Cruise due to Viking & # x27 ; s heavy handed covid vaccine requirement to bring you back Manaus. The booking of excursions which were often changed without notification and resources, which for the trip and had insurance... # x27 ; s heavy handed covid vaccine requirement and met some people... They would bring back their cruise through the Western Med ( southern Med Discovery viking ocean cruise complaints. Have believed that Viking would treat loyal customers this way had a time... I do n't need to escape the Northern winters top of their way to adjust the temperature the... The foreseeable future delayed departing from the airport to the itinerary with several presentations.! In 2020, but then again i do n't need to escape Northern... Too bad ) and viking ocean cruise complaints nights ( ugh! ) automatically due to snowy,. The town airport to the itinerary with several presentations each Call Viking at or. We want to see more unique stops added to Vikings itineraries in the room of plus. Seem to be activated outside our stateroom more Panama Canal and then the Pacific coast before their curries... Witth Viking but they are refusing to help has been viking ocean cruise complaints automatically due to user 's inactivity `` ''...