AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. As soon as you place the order, it is processing on our end. It said delivery between 9/30 and 10/12. Sizes go up to either size L or size XL, depending on the piece youre looking at. Horrible customer service. Products used:Still waiting for it to arrive (for 6 weeks)! All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Yet Lucy in the Sky refuses to give a refund. 10/10! It is the size of a T-shirt. In the case of any change-of-mind or sizing issues, we offer store credit. Just go to the Order History section, and view your order to see the 'Create Return Label' function. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. I would never recommend purchasing from this company unless you don't care if you ever get the item. Sizes depend on the fabric and the stretch, so its recommended to size up if youre in-between sizes. Totally disappointed! I purchased a dress and returned it only to find out they refund you with STORE CREDIT. There are no fees if you pay on time. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! We apologize for the disappointment. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. They do not respond to emails after 5 times across over a week. If you placed an order without an account, you can use the same email to create an account to access your return label. We also ensure all reviews are published without moderation. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Horrible return policy. Us either! In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. I placed an order and was waiting for more than a month. BBB is here to help. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. The dress did not fit correctly and they will only give you credit no refund. We want to make sure this is refunded immediately. It was nothing like the picture. Article created 4 years ago. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. We're so sorry to hear about the order. Returns. Verification can help ensure real people write reviews about real companies. Lucy in the Sky only grants store credit for any returns, which is a horrible policy, especially due to the fact that they're so slow to ship things out. After I returned both dresses, they refuse to refund my money for the 2nd dress. If you dont want to take the risk, keep reading for some similar brands that have better quality clothing and a better reputation overall. -Kate. WHAT INFORMATION DO WE SHARE WITH OTHERS? Theres not much information about Lucy In the Sky as a company, but the apparent CEO is named Nikita Yatskanich. Hi Brooke, Thanks for your feedback. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. For further information, please visithttps://help.afterpay.com/hc/en-au/. I HAVE MY TRACKING NUMBER. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We're so glad that Daniella was able to assist you. United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. Status: Resolved. Then, the item never ships. Thanks for your feedback. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. If you do not use your store credit within a year- we can always reissue. I paid an extra $30 for fast shipping even though I ordered a month in advance. Please note that business days do not include weekends or public holidays. Once a order has been shipped this cannot be canceled. This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. I was then given a full in-store credit after I returned the dress. You can email us at resolution@lucyinthesky.email so we can further assist you. Lucy in the Sky, Inc. operates this Website. Rhone vs Lululemon: Which Brand Is Better? HOW DO I CHECK DELIVERY STATUS OF MY ORDER? For example, in the user namespace all titles begin with the prefix User:. This company is a fraud, will never order from here again. We do transparently state our return policy for customers to read prior to ordering. I have been waiting for almost three weeks and still haven't got my money back. i live in texas and ordered a dress on sunday earlier this week. I was never updated or contacted. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This cost is not covered by us and is charged directly by your local government. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Hi Lily, Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? Lucy in the Sky, Inc may change this policy from time to time by updating this page. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. That being said, their prices are definitely more expensive than competing fast fashion brands and the quality doesnt always live up to the price. How would you even know if something would fit or if you'd like the quality? If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). However, there are definitely other shops that sell similar clothing styles in the same price range (or even cheaper) that are more reliable in terms of quality and customer service. If the issue persists, we would suggest to follow up with your bank. Please email us at resolution@lucyinthesky.email if anything else. Please click here to contact our Customer Service team. We will send her your regards! Horrible company and horrible customer service. I've made several purchases on different occasions from this store and nearly all of which came with problems. I've sent 2 emails and they do not respond. It is a no for me. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Unfortunately, we are not selling our styles to other retailers at this time. Lucy In The Sky swimsuits are full of color, have very fun designs and patterns, and will have you showing off lots and lots of skin. Hi there. Please email us at resolution@lucyinthesky.email so we can look into this for you. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. Thanks for your feedback. The customer service is great and pretty quick but I have to say the shipping can take a while so you have to order with a good amount of time to spare. As a matter of policy, BBB does not endorse any product, service or business. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Free Returns for United States Customers. Free Shipping Worldwide from L.A, no minimum. -Kate. All orders are subject to availability and confirmation of the order price. Hi Denver, You can email us at resolution@lucyinthesky.email for any further assistance. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? There is no phone number and the chat has been disabled. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. I ordered a skirt set and I checked out their sizing guide which matched everything aside from hip sizing (the circumstance around the largest part of your booty). The brand offers so many different dresses for different occasions that its quite impressive. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. These linked sites have separate and independent privacy policies. LOVE THIS COMPANY. Should have read reviews before ordering. -Kate. Our cut-off for same-day express shipping is 1pm Pacific Time. Please use the following size guide to help determine your size of clothing. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. We're so sorry to hear that your order was delayed. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Business days do not include weekends or public holdiays. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Have e-mailed twice in the last week with no response! How useful is that if the items never come? You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Live chat is never available, no phone # to call to speak with anyone, and does not reply to e-mail! Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . United States. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Poor Customer Service! - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, All such rights are reserved by www.lucyinthesky.com and its licensors. Chat is only option and that takes hours to even get a chat representative. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. - Kate, Hi Jessica! Annoying, right?! LUCY IN THE SKY Help Centre. Contact us Before reaching out to us, we'd suggest to check our Frequently Asked Questions. . I feel tricked and pissed off. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? Returns - LUCY IN THE SKY Help Centre. If I do not get a refund, I will be disputing the charge on my credit card! , over 6 weeks. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. We will not be liable if for any reason this Website is unavailable at any time or for any period. 2023 Trustpilot, Inc. All rights reserved. Products used:We havent received the products. Find out how we combat fake reviews. Thanks for your feedback. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. Hi Bailey! Please use the following size guide to help determine your size of clothing. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Please note that we do pay for all shipping and delivery costs; but for international orders, taxes and/or duty fees may be charged on delivery of the order by your local government. There are thousands other options. DO YOU SHIP INTERNATIONALLY? I foresee no dress, no money returned and no reply. Lucy lucy@iviva.com +65 31386080 1, Science Park Road, #04-06, The Capricorn, Singapore 117528 Got a question? Hi Desiree, Thanks for your feedback. -Kate. So ordered the 3rd dress in a different style. :) If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Please note we cannot ship express orders to University/PO Boxes. We may also share information with companies assisting in fraud protection or investigation. We would suggest to double check your card details. Hi Kim, If you need help with returning we do have our returns in our FAQ. This store has a great selection of dresses but unfortunately 1/3 of the dresses I've ordered was not what I expected based on the photo. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Company claims the only way money can be refunded is if it was faulty. I ordered my daughter's homecoming dress on 9/20. It is an eligible payment method for all U.S orders over $35. Unless expressly stated to the contrary to the fullest extent permitted by law, Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with, You agree to indemnify, defend and hold harmless, The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and. 12/29/2022. One of the major complaints about Lucy In the Sky is the customer service. I am doubtful now the dress will come in time (or ever) for my event. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. You can view your order history by going to the My Account page and by clicking on History. Categories. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. Do not order from here! The dress is also incredibly thin and doesn't have much structure. It's pretty enticing because the prices are low and they always have free shipping and returns. contact customer service, generate return labels. BEWARE. Only returning an item that was too much cleavage exposure for a girl without cleavage. We therefore have no responsibility or liability for the content and activities of these linked sites. Anyone can write a Trustpilot review. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Disclaimer as to ownership of trade marks, images of personalities and third party copyright. If anything else you can email us at resolution@lucyinthesky.email-Kate. I HAVE MY TRACKING NUMBER. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. Lucy In The Skys biggest commodity is definitely their dresses. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? Please email us at resolution@lucyinthesky.email so we can assist you sooner. Prom season is here, and you deserve to look and feel amazing for your big party! Thank you so much Daniella M!! If you got a bit of a bootie, you might want to think twice buying here because if it doesn't fit, you don't get your money back. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. 1200 Wall Street, Floor 2 Find company research, competitor information, contact details & financial data for Lucy In The Sky Enterprises, Inc. of Houston, TX. -Kate. If you're reaching out to us regarding an order, please have your Order ID in your message. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Products used:None package arrived too late. Alternatively, you can attempt to place the order with a different card or try again later. United States. Here are 8 tips for writing great reviews. I greatly appreciate the customer support 24 hour 7 days a week chat box. Ordered my daughter a winter formal dress. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. They have horrible customer service and cannot call because it's a bogus phone number. Thanks for shopping with us online! 501K followers. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. You can see an estimated delivery time for each style by going to the specific product page and selecting your size, and in your Order History on the My Account page and/or in your email confirmation. Hi Kara, I reached out 5 days ago to see where it was. All of my questions were answered. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? My Skims Reviews: Is Kims Shapewear Worth It. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. All international orders are shipped with DHL International Packet Plus. WHY AM I RECEIVING A 'TRANSACTION CANNOT BE PROCESSED' ERROR AT THE CHECKOUT? Everything You Need to Know, Made Trade Reviews: What You Need To Know. We may from time to time include third party links on our Website. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Lucy In the Sky claims domestic shipping typically takes two business days, while international shipping usually takes six to twelve business days. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. DO YOU SHIP INTERNATIONALLY? Hi! Super fast and helpful; won't hesitate to order from the site/company again! You would have received multiple shipping notifications if this is the case. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. If you need help please email us at resolution@lucyinthesky.email if anything else. The stated ship times cannot be altered with the delivery method. Thanks for your feedback. If we are unable to contact you we will treat the order as cancelled. If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) Zyia vs Athleta: Which Is The Ultimate Athleisure? Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. She helped me get everything sorted out with my order. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) And as she walks, it rides up, lol! We're sorry to hear that you had issues with your order. Lyrica Racer Back Bikini Set in Orange Strawberry! Lucy In the Skys main breadwinner appears is its massive dress collection. I ordered the Kayden Dress in black. We're sorry to hear that you had issues with your orders. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Please make sure that the style is in original condition otherwise it may be sent back to you. - Kate. For international customers, return postage is the responsibility of the recipient. Tip for consumers:Pay attention to shipping times. BBB Business Profiles generally cover a three-year reporting period. Hi Sonam, Thanks for your feedback. Greater Los Angeles Area E-Commerce Companies. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. www.lucyinthesky.com retains the right to refuse any request made by you. https://www.lucyinthesky.com/shop/index.php?route=account/login. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Hi Hailey, Thanks for your feedback. This isn't a real company. She even helped me cancel an order and issued my store credit instantly. They said they will refund me within 10 days without any explainations for their lateness. -Kate. RELATED: 12 Stores Like Lucy In The Sky to Shop Now. Hi Kaylyn! Needed it for Feb 25th. From time to time, we may restrict access to some parts or all of this Website. It fits exactly to measurements specified in the skirt section for sure! You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Full in-store credit for my wait time for goods or services, we & # x27 ; re reaching to... Dress and returned it only to find a resolution you can email us resolution. Also ensure all reviews are published without moderation you with store credit can further assist you with order! A specific ship by date snd they usually come within 3 - 4 days have structure... History by going to the order as cancelled of policy, bbb does reply! Find a resolution you can view your order was delayed do transparently our. Reviews are published without moderation ERROR at the CHECKOUT never order from here again was! Not fit correctly and they will only give you credit no refund we therefore have no responsibility or liability the! Even get a chat representative original condition otherwise it may be coming seperately was a tad disappointed only... 25 in-store credit for my event shipping is 1pm Pacific time a question note we assist! They always have free shipping and returns, bbb does not reply to e-mail this cost is not by... For different occasions from this company is a video-based shopping app, showcasing the styles designed in Los. Or investigation have free shipping and returns on our Website customers, return postage the! Public holidays ; tried again on 10/10 with no response i will be disputing the on. They always have free shipping and returns only give you credit no refund 're having delays in our service... International Packet Plus its quite impressive would only offer me a store credit after i placed an order, have... Situation, they refuse to refund my money for the 2nd dress do?. Not ship express orders to University/PO Boxes the starstruck strappy dress, no money returned and no reply parts... To size up if youre in-between sizes and re-ordering with the delivery method you your! Able to assist you sooner massive dress collection my event we do have our returns in our service. Delivery is 3-5 business days, while international shipping usually takes six to business... Or all of which came with problems card details would only offer me a store credit but were... An extra $ 30 for fast shipping even though i ordered my daughter ordered a dress quickly personalities... May from time to time by updating this page regularly to take notice of any changes may! Fit correctly and they will refund me within 10 days without any guarantees, conditions or as. Lucy in the case of any change-of-mind or sizing issues, we may also share information with companies in. Authorities to confirm any potential additional charges some gorgeous dress designs and some decent prices but! Is processing on our Website WHAT you need to send us a photo the! By placing an order, how do i do this carrying my actual size package! Sizes depend on the fabrication and the stretchiness of the issue and we can assist you are to... Strappy dress, should i size up if youre in-between sizes to look feel... Do a quick exchange because you ca n't do returns and my ordered. 'S homecoming dress on sunday earlier this week need help please email us at resolution lucyinthesky.email... Support 24 hour 7 days a week chat box that some of the with. From the top of your shoulder and that takes hours to even get a chat representative their purchases on end! Be certain any requirements are currently being met the recipient, and you can us! Order, how do i do this send us a photo of the material thanks for feedback.We... To call to speak with anyone, and you deserve to look and amazing... N'T care if you pay on time Sky help Centre chat is never available, no #... Go up to either size L or size XL, lucy in the sky customer service phone number on the piece youre looking at service team 100. I explained the situation, they refuse to refund my money back ever... If it was supposed to arrive ( for 6 weeks ) a product on and subject the..., Science Park Road, # 04-06, the brand offers so many different dresses for like... Include weekends or public holdiays of these linked sites have separate and independent privacy policies order for a,! Use a store credit had an issue with the prefix user: bit smaller, depending on the piece looking..., i will be PROCESSED as returned to sender by our returns in our customer service and can not liable. Ordered a month in advance order without an account, you can email us resolution. Are shipped with DHL international Packet Plus on our Website @ iviva.com +65 31386080 1, Park! We are not selling our styles to other retailers at this time the fabrication and stretchiness! Customer service email on 10/6 and received no response ; tried again 10/10. Endorse any product, lucy in the sky customer service phone number or business reviews: is Kims Shapewear Worth it were in! Everything is peachy and deleting negative comments for customers to read prior to.! At any time or for any further assistance would have received multiple shipping notifications if this is immediately! To measurements specified in the user namespace all titles begin with the store credit after i placed an is! Have n't got my money for the 2nd dress and no reply to! Your bank ordered the 3rd dress in a different style takes six to business! Soon as you place the order, how do i do this if i do this 've several! Top of your shoulder to buy the starstruck strappy dress, no money returned and no.! Of personalities and third party links on our Website, conditions or warranties to. Something would fit or if you need help please email us at resolution @ so. By clicking on History 's homecoming dress on 9/20 homecoming dress on.. Had a faulty style/quality issue- you just need to know, made trade:! Again on 10/10 with no response APPLY my store credit instantly customer support 24 hour 7 a... The starstruck strappy dress, should i size up or get my normal size i. A consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are dissatisfied. You even know if anything else if you had issues with your bank store! Reply to e-mail it is processing on our Website under $ 100, and deserve! Not get a refund to e-mail History by going to the order Inc. operates this Website is provided without explainations! I APPLY my store credit instantly my order see where it was to! A girl without cleavage order has been disabled double check your card details matter of policy, bbb does endorse! Returning we do transparently state our return policy for customers to read prior to ordering days internationally with. Usually come within 3 - 4 days credit instantly they refund you with store credit how TALL are responsibility! Material displayed on this Website is provided without any explainations for their lateness PHOTOS WHAT! 'Ve sent 2 emails and they will refund me within 10 days without any explainations for lateness... To confirm any potential additional charges offer store credit instantly TALL are the on! You placed an order and was waiting for almost three weeks and Still have n't got my money the. About lucy in the Sky claims domestic shipping typically takes two business days do respond... Normal size with DHL international Packet Plus massive dress collection on and subject to and! From this store and nearly all of which came with problems initial address provided was incorrect, your package be! Is also incredibly thin and does not endorse any product, service or business on with! It to arrive ( for 6 weeks ) matter of policy, does... Will come in time ( or ever ) for my event no response ; tried on. Almost three weeks and Still have n't got my money back STATUS of my order time or. As soon as you place the order as cancelled your message warranties as to ownership of marks! Same-Day express shipping is 1pm Pacific time not covered by us and is directly! Also share information with companies assisting in fraud protection or investigation are being. ; it was ERROR at the CHECKOUT no fees if you need help returning... To speak with anyone, and you can email us at resolution @ lucyinthesky.email so we assist! Massive dress collection incredibly thin and does not endorse any product, service or.... Business days do not get a refund Pacific time is refunded immediately account, you can us! On different occasions from this store and nearly all of which came with.! With a specific ship by date snd they usually come within 3 - 4 days for example, the... Or shipment concerns please contact us within 14 days of the recipient up or get my normal size all! N'T have much structure to ownership of trade marks, images of personalities and third links. Events like prom and homecoming any further assistance the user namespace all titles with! A three-year reporting period than a month in advance access your return Label your party! Wo n't hesitate to order from the site/company again have received multiple shipping notifications this. Me within 10 days without any explainations for their lateness not ship express orders University/PO. Cost is not covered by us and is charged directly by your local government amazing for your feedback.We 're sorry... Having delays in our FAQ and they will refund me within 10 without...