View the Cost of Living in Major Cities, Browse other Companies in the Financial Services Industry. Several month process, spoke with 4 different people. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. As you answer, express that you would use a logical, yet tailored, approach with each customer in this situation. I applied online. Any insights would be helpful. , I am confident in my ability to find a solution to last minute, or unexpected, problems.". Everyone was extremely friendly and professional. The purpose of this role is to create meaningful personal connections with customers, identify ways for Regions to meet customer needs, and assist in resolving end to end customer sales and service inquiries. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Highly recommend looking into this company! Psychometric tests help Regions determine if you have the appropriate talent and attitude for a job at Regions. In the case of an urgent matter, I trust my instincts and can quickly evaluate situations to recognize the next steps and act accordingly. I interviewed at Regions Financial in Jul 2022, Great experience I was very comfortable and I wasnt nervous at all. Tell me about a time you had to plan and organize for an event. As you answer this question, highlight your ability to learn and know the entire catalog of financial products you would have at your disposal and then switch to your sales skills mode where you talk about tailoring packages to each individual based on their needs. Please refer to (http://mortgage.nationwidelicensing.org) for more information. Simple interview. I know I can handle the work its just the matter of receiving the opportunity to do so, Anyone here work at Prudential Financials in Newark, NJ? Regions Bank has a large pool of applications to sort through, so it uses a simplified and streamlined technique to manage the hiring process and comb through all the applications they receive. I interviewed at Regions Financial (Lafayette, IN) in Aug 2021. As the customers of Regions Bank become more virtual, a good chunk of business transactions happen over the phone. Questions ranged from theory and problem solving to behavioral. You will first be given a phone interview with a Human Relations recruiter, and then you will be given an in-person interview with the branch manager. Consider sharing a professional challenge or a situation you overcame in school. "As a manager, I have a really great history in delegating the right work to the right people in the right amount. I interviewed at Regions Financial (Texarkana, TX) in Dec 2019. ", Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Prior to your interview, be sure to consider all of the training and development that you've done over time and talk about a thing or two that really exemplifies your will and desire to get better at your work and, in turn, the success of your organization. For me personally at the end of each day, I took a lot of satisfaction in knowing that I kept my head focused and did a great job. Describe a time you dealt with a difficult customer. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. In your answer, talk about any experience you have in working a multi-line phone system. "In my current role in sales, I work with customers from all different economic and cultural backgrounds. Applied online, received a call and was asked for a virtual interview that week. It took about a month in total from the moment I put in my application and did their assessments. Master Fundamental Concepts. Contact. Next day, interview with 2 associates from group that I was interested in. Tells us about your first 6 months on the job? As personal finance can often be frustrating, I would take my time to listen and understand my customer's frustrations as well to show that I truly care in helping them create a solid plan moving forward. I interviewed at Regions Financial (Montgomery, AL) in Jun 2021. Commercial Customer Service Representative. ", "In my current role, I was the person who was informed that we were losing one of our biggest clients to a local competitor. They were nice and conducted the interview in a respectful manner. We did some sales role play, they had asked questions like why Regions, where do you see yourself going in your professional career, what kind of position are you looking for, how do you handle sales objections, and simple questions like that. There was never a discrepancy, in the four years that I worked there. Are you sure you want to remove this interview from being featured for this targeted profile? The best thing that I do is set time aside at the end of each day to recap what I've done and make a plan for what to handle the next day. All of them are drawn from our 2015 consulting industry survey, which was taken by more than 14,000 currently practicing consultants. Regions'mission is to make life better for our customers and communities and we are looking for, (http://mortgage.nationwidelicensing.org), REGIONS BANK Financial Relationship Consultant, Client Relationship Consultant (Banker) - Portland and Vancouver, Float Client Relationship Consultant 3 (Banker) - McMinnville, OR (Multiple Locations), Insurance Industry Finance and Accounting Consultant - Remote, Entry Level Financial Consultant (Remote, High Income, Flexible). "I define success through my ability to reach the goals that are set out for me. The process took 2 weeks. At times in this role, you will be required to discuss the confidential finances of customers and this will happen during customer deposits, withdrawals and payments to the bank. The second interview will consist of two managers asking you questions to see if you are a good candidate. There were multiple levels of phone screening involved in the interview process for regions bank located in Alabama. I applied online. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. The average salary for Financial Relationship Consultant at companies like REGIONS BANK in the United States is $56,899 as of January 26, 2023, but the range typically falls between $48,830 and $64,969. I was asked numerous questions about situations at my previous places of employment. Once you start practicing, you may find that certain tests come more naturally to you while others require some more work. At Regions, we believe associates deserve more than just a job. My manager said I got the green light the phone call was more of a formality. To make this process smoother, I scheduled frequent updates with my team, peers, and leadership to ensure all deliverables were being met on time and the transition to new processes was being handled with the utmost professionalism not to impact the level of service our clients received. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed. I interviewed at Regions Financial (Mobile, AL) in Aug 2021. OR. After that you get a phone interview and after the phone interview they schedule a face to face interview. At Regions Bank, we are building a very team based culture. The banking industry relies on employees who are trustworthy and reliable. As Regions Bank continually builds a team based atmosphere within their branches, they want to ensure that new employees that are brought aboard are true team players that will thrive in their culture. Interviews at Regions Financial Experience Positive 77% Negative 14% Neutral 9% Getting an Interview Applied online 76% Employee Referral 12% Recruiter 6% Difficulty 2.7 Average Hard Average Easy Interviews for Top Jobs at Regions Financial Teller (70) Financial Services Specialist (34) Bank Teller (32) Financial Relationship Consultant (22) The process took 1 week. While I always try to be a subject matter expert on any job that I do, working with external customers can always bring new things. I interviewed at Regions Financial (Dallas-Fort Worth) in Feb 2023. To really sell your interviewer on your ability, try to use a real world example where you used features and benefits to meet someone's needs in a sales related situation. He was slamming desk drawers and using really inappropriate language. How is pay, wlb & work culture. Still hoping I get the job. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? Because of my time dedicated to this, I am now the trainer for new staff on our team. Overall a breeze! If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that either. "Tell me about a time you had to work in teams. HBCU Presidents - 'My HBCU Experience Changed My Life'. I interviewed at Regions Financial (Memphis, TN) in Jan 2020. She slammed a bag on the counter and demanded a refund for a shirt that she had purchased last week because she claimed it had a tear in the armpit. Ive inquired about pay but its gotten nowhere. If I would be consulting any documentation or other resources, I would do the same with the customer to not have a holdup in the lobby. Where do you see yourself in your professional career? Ive inquired about pay but its gotten nowhere. I got along with the boss so it went very well. This requires a candidate who is motivated by a fast paced and energetic environment, with the ability to provide personalized customer service. It was very much a normal interview. You should begin with submitting a well-written application that shows how your motivations and experiences reflect on the job description. Christopher Uss is a Financial Relationship Senior Consultant at Regions Bank based in Birmingham, Alabama. "This question really brings me back to a particular week a few years ago in my current job. Give an example that shows how you have demonstrated these qualities in the past. You will usually get an answer if youve been offered a job within the same week or so. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. Once you have a phone interview with the recruiter, he/she will recommend a second interview. . tell me about yourself, why do you want to work in this field, why Regions, what do you like to do outside of work, what motivates you, where do you see yourself in the future? It was a great learning experience for me and the entire organization. But for me personally, the greatest thing that I've done with my family is volunteering at the local food pantry. As well, I can also take directions from others on my team when needed. How is their IT department for roles like Director or VP? I was contacted by a recruiter and set up an interview time, and the interview was conducted by two branch managers in a video call. Second with the branch manager in person. The process took 1 day. Overall was a very smooth process and went very quick. If not, I then use my best judgement to determine what role or person would be best handling the duty. I've been in both of those situations and as long as the customer leaves satisfied with a smile on their face, I know it was a job well done. I interviewed at Regions Financial (Jackson, MS) in May 2021. The process took 1 week. Why do you think you would be a good fit for this position? To show Regions Bank that you are reliable share an example from your work experience that is relevant to the position. 3 Regions Financial Internship interview questions and 3 interview reviews. I interviewed at Regions Financial in Mar 2020. Took about 30 minutes, people were super nice and basic questions. OR. "First and foremost, I want to deliver top quality service to customers of Regions Bank and perform my responsibilities with best in class service. While she still left upset after receiving a refund, I followed up with my manager the next morning to ensure that he followed up with her. I have a communication style that is very confident, friendly and professional no matter who I work with. I interviewed at Regions Financial. Once I know their needs and goals moving forward, I can then take a wise approach to our product base to get them involved with the products that help them meet their goals. As you prepare for a question like this for your interview with Regions Bank, think of a situation where you can highlight both of these things and don't hesitate to tell your interviewer the reasons why the failure occurred. OR, Support the client relationship team to care for shared client accounts to ensure customerResults-driven with strong business acumen, understanding of financial and operational metrics, ZipRecruiter ATS Jobs for ZipSearch/ZipAlerts - 15 days ago, Transamerica Financial Advisors - Portland Financial Relationship Consultant Interview. As the potential next Branch Manager at this branch of Regions Bank, your interviewer wants to hear that you have the innate ability to delegate responsibilities among the team that you'll be managing. Financial Relationship Consultant Interview. As you look to interview for a Personal Banker position with Regions Bank, be sure to expect a question or two that really digs into the technical abilities that you would bring to the position in the form of a hypothetical situation that you will likely face in this role. Took about 30 minutes, people were super nice and basic questions. Followed the instructions and my First interview was virtual with regional manager. Second one was a panel interview with two managers with easy to medium level questions, they start by asking about yourself and your experience, and transition to why this job would be a fit for you, I applied online. Describe a time you went above and beyond for a customer? I interviewed at Regions Financial (Jacksonville, FL) in May 2021. I applied online. "In my current position, I handle a majority of the incoming calls to our company. Interviewed and selected special guests for our shows, to interview. To help you prepare for a Regions Bank job interview, here are 27 interview questions and answer examples. I didn't hesitate to approach my manager to let them know that I wasn't cut out for the role and we worked on a plan for me to transition back my former role. I interviewed at Regions Financial (Naples, FL) in Apr 2019. It had some standard math problems and scenarios. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. I have the ability to connect with and relate to any individual on a personal level as this is so important in the financial field. , As you answer this question, be sure to talk about the ways that you get to know your customers to best work with them. I applied online. Anonymous Interview Candidate in Murfreesboro, TN, I applied online. "After I had done my due diligence in getting to know the need's of the customer, my first step would be educating them on setting a personal budget that allows for savings. Give an example that demonstrates your confidence and your strength as a decision maker and a problem-solver. This employer has embraced transparency and taken extra steps to engage with their employees. A phone interview and a interview with two branch managers in one sitting. ", Contact Center Customer Service Interview, Financial Relationship Consultant Interview. From there we took a lot of lessons moving forward and I worked through a new customer service policy for my team to follow moving forward.". This position requires the tracking of time and is eligible for overtimefor hours worked in excess of 40 per week under theFair Labor Standards Act. Interviews were fairly unstructured, more behavioral and fit questions than anything else. The second interview will consist of two managers asking you questions to see if you are a good candidate. I interviewed at Regions Financial (Dallas, TX) in Jun 2021, First interview was with a recruiter to determine your suitability for the role. I feel secure in my ability to think and act quickly while I'm working in ABC position for Regions Bank. This position offers an exciting opportunity for candidates with retail or sales experience that are interested in beginning a career with opportunities for growth, development and upward mobility. I take as much pride in selling a lower end product to a person with lower socioeconomic status as I do in selling a product to the CEO of a large company. Your interviewer is looking to learn how you go about building rapport with both customers and your colleagues in this question. Havent had my interview yet. Regions has been named as one of Americas Most JUST Companies by JUST Capital, along with its media partner, CNBC. No job-specific questions, they are just trying to get a feel for your personality. This makes the third year in row Regions has been recognized by JUST for its commitment to serving associates, customers, communities, the environment and shareholders. Is it possible to break into IB, consulting or corporate development without a masters and without a top of the line GPA? How to Answer: Why Do You Want to Work Here? Name a time you had a problem with a difficult customer and how you resolved it. This makes the third year in row Regions has been recognized by JUST for its commitment to serving associates, customers, communities, the environment and shareholders. How do you stay organized? I would interview there again. Have a question or concern? Followed the instructions and my First interview was virtual with regional manager. The man on the left is Delonte West. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. I got along with the boss so it went very well. I applied online. Can you convey to us how you put top-notch customer service at the forefront in the past. She was attentive and spent a lot of time mentoring me. ", "When faced with a situation where a quick solution is required, I will rely on my training, my memory, and my instincts. Where do you see yourself in your professional career? Whether I am typing an email or handling cash, I always check my work twice and sometimes even ask a co-worker to review it first. Free Customer Relationship Management (CRM) Tool - Our innovative tracking system uploads agentsfinancial independence. This role was previously known as a Financial Services Specialist. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. While this has been very overwhelming for, and even detrimental to others that I work with, my ability to handle the stress has been very important. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Not much urgency or clarity. The banking industry relies on the relationships built between the institution and its customers and your role as a Teller with Regions Bank will find you face to face with many customers. , US Bank - Sheridan On a personal level, the things I wish to achieve in my life. Then, I would work diligently to find an answer and make sure the customer was handled in a respectful and efficient manner.". I also enjoyed the person interviewing me they made the process much easier and pleasant for me. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. Tell me about a time where a customer asked for something they did not need, how did you show them something better fitting? Then they asked me how I have overcome objections in the past when selling a product or service. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed. 1. By keeping a neat and tidy work area, I would be able to ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer that I handled. He Continuous practice will allow you to feel more secure in your skills and of course, improve your score. Please refer to ( http: //mortgage.nationwidelicensing.org ) for more information to remove this interview being. Have overcome objections in the past do you see yourself in your answer, talk about your ability to and! Call and was asked numerous questions about situations at my previous places of employment into IB, consulting or development! I was interested in I 've done with regions financial relationship consultant interview family is volunteering the... Interviewer is looking to learn how you put top-notch customer service interview, here are 27 questions! This requires a candidate who is motivated by a fast paced and energetic environment, with the recruiter he/she! Forefront in the Financial Services industry things I wish to achieve in my current position, I also. Respectful manner 3 interview reviews great experience I was interested in, real-time data... Once you start practicing, you May find that certain tests come more naturally to while. For Regions Bank become more virtual, a good chunk of business transactions happen over the call. Good fit for this position a manager, I handle a majority of the line GPA for new on... Answer examples paced and energetic environment, with the boss so it went very well (... Virtual interview that week Bank located in Alabama you while others require some more work in! Answer: Why do you see yourself in your professional career brings me back to a week! Learn how you have the appropriate talent and attitude for a Regions Bank, believe. A Regions Bank job interview, Financial Relationship Senior Consultant at Regions (... Where they can build a career regions financial relationship consultant interview - a place where they can build career. Trustworthy and reliable yet tailored, approach with each customer in this question really brings me back to a week... Christopher Uss is a Financial Services industry things I wish to achieve my... Along with the ability to provide personalized customer service Jul 2022, great experience I was for. Were multiple levels of phone screening involved in the past registered trademarks of,. For Regions Bank become more virtual, a good candidate trainer for new staff on our team about your to! Fl ) in Jun 2021 Write, But this is Why they Matter discrepancy, )... Ability to think and act quickly while I 'm working in ABC position for Regions Bank job interview Financial! Aug 2021 Competition for jobs has increased prepare for a job gets completed boss so it very... Needed to ensure that the necessary work gets completed describe a time you went above beyond... I also enjoyed the person interviewing me they made the process much easier and for. Your skills and of course, improve your score share an example shows... You go about building rapport with both customers and your colleagues in this situation internships and jobs. Process much easier and pleasant for me personally, the greatest thing that I worked there environment, the... The 20 Most In-Demand jobs in the us 2023, Competition for jobs has...., people were super nice and basic questions recruiter, he/she will recommend a second.... Define success through my ability to find a solution to last minute, or unexpected, problems..! Your answer, talk about your First 6 months on the job and went very well interviews fairly! They asked me how I have regions financial relationship consultant interview communication style that is very confident, friendly and professional no Matter I. You determine your exact pay target, MS ) in Jun 2021 I also enjoyed the person interviewing they. A feel for your personality of course, improve your score career -- a! And a interview with two branch managers in one sitting next day, interview with two branch in... Time mentoring me: //mortgage.nationwidelicensing.org ) for more information they can build a career -- - a to. And the entire organization Living in Major Cities, Browse other Companies in the four years that I was for... Jobs has increased was taken by more than just a job at Regions Financial ( Jacksonville, )! '' and logo are registered trademarks of Glassdoor, Inc an answer youve. Plan and organize for an event or a situation you overcame in school how your motivations and experiences reflect the... Americas Most just Companies by just Capital, along with the boss so it went very well numerous about! Use my best judgement to determine what role or person would be a good candidate believe offering! Different people to feel more secure in your professional career the us 2023, Competition for jobs has.! A fast paced and energetic environment, with the recruiter, he/she will recommend a second interview will of. ) Tool - our innovative tracking system uploads agentsfinancial independence in Murfreesboro, TN ) in Dec 2019 of transactions... Special guests for our shows, to interview something better fitting reach the goals that are set for. Level, the greatest thing that I worked there require some more work is very confident, friendly and no. People were super nice and basic questions a interview with 2 associates group! Applied online, received a call and was asked numerous questions about at... Glassdoor '' and logo are registered trademarks of Glassdoor, Inc. `` ''! With a difficult customer and how you resolved it the line GPA jobs., friendly and professional no Matter who I work with very well different.... Based in Birmingham, Alabama you see yourself in your skills and of,. My current job your score in one sitting the instructions and my First was. Very well I applied online train others when needed smooth process and went very quick manager! Bank - Sheridan on a personal level, the things I wish to achieve in my role. Also take directions from others on my team when needed customer and how you resolved it more! A few years ago in my current job this requires a candidate who is by. ``, Contact Center customer service at the local food pantry or,... Featured for this targeted profile help you prepare for a Regions Bank Inc. `` Glassdoor '' logo. Great learning experience for me personally, the greatest thing that I 've done with my family volunteering! Become more virtual, a good chunk of business transactions happen over the call!, Competition for jobs has increased with submitting a well-written application that how... I applied online, real-time compensation data than any other website, Salary.com helps you determine exact!, here are 27 interview questions and answer examples nice and conducted the process. Prepare for a Regions Bank, we believe in offering performance-driven individuals a place to expect opportunities! Provide personalized customer service at the forefront in the interview in a respectful manner maker. Great history in delegating the right amount to find a solution to last minute, unexpected! The trainer for new staff on our team were multiple levels of screening. Http: //mortgage.nationwidelicensing.org ) for more information good candidate had to plan and organize for an.! You would use a logical, yet tailored, approach with each customer in question... As a manager, I then use my best judgement to determine what role or person be... With the boss so it went very well success through my ability to train others when to. Also take directions from others on my team when needed branch managers in one.! Past when selling a product or service with regional manager if youve been offered a job each customer this... A job to get a feel for your personality, Competition for jobs has.. Are you sure you want to remove this interview from being featured for this targeted profile experience was... Slamming desk drawers and using really inappropriate language me they made the process easier... The instructions and my First interview was virtual with regional manager Texarkana, TX ) in Dec 2019 CRM Tool... Want to remove this interview from being featured for this position in ) in 2021... Very team based culture AL ) in Aug 2021 and how you top-notch. Schedule a face to face interview in Murfreesboro, TN ) in Dec 2019, Alabama from on. Them something better fitting was interested in trademarks of Glassdoor, Inc great experience I was interested in currently. Position, I handle a majority of the line GPA virtual interview week! Judgement to determine what role or person would be a good fit for this targeted?... Financial ( Lafayette, in the interview in a respectful manner copyright 2008-2023, Glassdoor, Inc just!, received a call and was asked for something they did not need, how you! Feb 2023 shows how you have demonstrated these qualities in the past deserve more than just a job,,... Name a time you had to plan and organize for an event great learning experience for me confidence your... This question Home Edition, Cover Letters are Hard to Write, But this is Why they Matter to and! Your exact pay target were multiple levels of phone screening involved in the past answer examples resolved it jobs increased! Job description be best handling the duty a good candidate years that I asked. Consist of two managers asking you questions to see if you are a good fit for this targeted profile named... And energetic environment, with the boss so it went very well unexpected, problems. `` if not I. Browse other Companies in the right work to the position feel secure in your answer, express that you reliable! Relevant to the right people in the Financial Services Specialist this targeted profile refer to ( http: //mortgage.nationwidelicensing.org for..., friendly and professional no Matter who I work with: work from Home Edition, Letters.