The manager said he would make it right. Write a review Sign in. Absolutely phenomenal. Stayed to make sure it was working. - owner buys cheap equipment, Good pay He sent his supervisor out to measure the house and said it was the right size. Every time they come out to fix something and other things break. Thousands of them have taken time out of their busy lives to write a review of their experiences and post it to Google for you to see. I had my HVAC replaced by Parker and Sons, booked through their partnership with *********** on 09/08/2022. Yes, Parker & Sons offers eco-friendly accreditations. -Constant pressure to beat near impossible sales goals -Worth is dependent on production value -Management is nice until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. Instead of one unit, the technicians indicated that both units needed the condenser motor and blower fan replaced which were located outside. These are just a few examples: Dave at Parker and Sons came to my rescue. He was absolutely correct. Parker & Sons is open Mon, Tue, Wed, Thu, Fri, Sat, Sun. STAY AWAY FROM PARKER AND SONS AND HIRE A CERTIFIED PROFESSIONAL AC installation company that will stand by their work. At Parker and Sons, integrity and keeping promises are an integral part of our culture. During this time, we have responded to over 1,000,000 service calls in the Phoenix community, helping people just like you with their electrical needs. I had purchased an HV** unit from Parker and Sons to replace previous unit. Parker & Sons just completed an a/c overhaul yesterday. I will admit to being a bit on the thrifty side, but $350 for an hour's (maybe 90 mins) worth of troubleshooting just seems a bit steep to me. International Association of Better Business Bureaus. Im without heat. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Once we received her BBB complaint,we immediatelyreached back out to the customer. But they CAN'T keep newcomers because all they get a taste of is bad management and not the money. Do you clean the ductwork? Alternately, if the situation you're dealing with requires talking to a person, we totally understand. Parker and Sons is a life savor. . Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. Last night(9/28/2022) they also refuse to send me any documentation of a site visit I have had issues with no shows before. Will work with owner to get a resolution for owner. Their employees should put on face mask when entering someone house. Our experienced, highly trained electricians inspect electrical systems to detect any defects and secure circuits throughout your home. Be the first to find this review helpful Helpful Share Join the Parker & Sons team This concern has been brought up to ********** and we will work with them to figure out why this happened. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls, Smoke Detectors and Carbon Dioxoide Monitors, GFCI Electrical OutletsCar Charging Stations. and gave us a seer of 14 that is just standard performance. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Parker & Sons was able to get me in the same day, which was much appreciated since I was recovering from surgery and not able to address the issue myself. Larger 3.5 ton unit was low on refrigerant and had a leak. We told the manager we would paid an extra 400.00 dollars for a higher seer for a better engery efficiencys. Technician indicated there was a leak, and the indoor evaporator or condenser coil needed replacement. Con artists. Then tried to put them on a monthly plan at over $20.00 per month. Thank you for trusting us to deliver the quality service you deserve! Verification can help ensure real people write reviews about real companies. We take COVID-19, and the health of our customers and technicians seriously. I woke up with a rainstorm in my living room after a pipe burst upstairs. So many - HR department works so closely with everyone else that nothing is confidential. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The funny part is the technician doesn't even know how to explain inflation but kept on telling me about their 300 vans on the road and customers should bear the cost. Tue 2 to 6 appointment..Wednesday 2 to 6 four hour window and you can't get here..I recommended u to the Episcopal Diocese of AZ.all.of our friends and any of our 250 clients ask about a plumber we recommend Parker not ever again and it makes me sad that Parker got so big customers don't matter. We're not your Average Joe! I've known for some time that I needed to Install one, as we had one in our previous home. 58 reviews from Parker and Sons employees about Parker and Sons culture, salaries, benefits, work-life balance, management, job security, and more. Definitely will use them again. Need to schedule a repair? This is the reason I switched from my previous company! *****, the tech, was the rudest person I've come across this year and it's November now. 2023 Trustpilot, Inc. All rights reserved. It has been a year and my AC has not functioned correctly. Parts were AT MAX $750 likely $500. And it happen twice. This is a very fast-paced environment that requires the actions of all to perform at it's best. Came as scheduled. Visit the Solution Center to Explore Articles. I contacted Parker and Sons and technician came out on 08/11/22. Why was replacing the coil not recommended? This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. Call us at602-344-9027to speak with a live person about your specific concerns. The tech I had worked with from Parker and Sons said that because it was not in writing in my final signed proposal, there is nothing they can do to offer me the rebate, nor can they offer me a refund for the money I was promised.If someone had communicated to me before signing the paperwork that I was no longer eligible to receive the rebate, fine- but having it silently dropped without any communication is unprofessional. Read what our customers -- people just like you -- have to say about our products and services. Then you have a group bonus each month and also quarterly bonus. I have 2 a/c in my house is about 3900 sq ft. My other a/c is 5 ton and it works great. No refund received yet. Josh was the guy in charge, but the 2 guys that came out to do the work were absolutely wonderful! It's fun environment but customers always take priority. 5.0 Kathy M. Laveen, AZ. The have all my info for my address ***********************************************************************. Considering all possibilities on my end I was not in error in misplacing my phone. Never trust this company they are a bunch of thieves. Worst company ever!!!! 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". Frankly, this is lousy customer service. Dominate search results. 08/08/22, I noticed the 3.5 ton unit was no longer running efficiently. We would give them a 5 Star rating. He marked that he checked the filters, which he definitely hadn't. Luckily, my next call was to Parker & Sons. Parker & Sons offered a rebate through the ********** program. To me, customer service is important when you spend money for services. Thank you we will be calling you for other jobs in the future. -$19 Base Pay -Flexible Location -Breaks on chosen time. Lastly, this guy was supposed to "have experience with Solar systems". We offer installation services for everything from generators and car charging stations to security systems, custom lighting, and whole-home surge protectors. technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. electrician, air duct cleaning, ceiling fans. When Jacob P . The new system was scheduled and installed within 24 hours !!! Parker and Sons insights Based on 13 survey responses Areas for improvement General feeling of work happiness Energizing work tasks Time and location flexibility Hiring explanation from the reality once working at P&S Senior Service Plumber (Former Employee) - Phoenix, AZ - August 31, 2021 Work in an air conditioned environment; no door knocking. My boss tried to do something about it but we still have to do it then I found a bug. Called for service at 6:01 am, no tech on duty. They never call me back. 3636 E Anne St A, Ste A, Phoenix, AZ 85040 United States. Well that was a big lie. Find out more about salaries and benefits at Parker & Sons. . He put in the new faucet and in no time we had running water. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. There employees have damaged my AC unit from all the work they have attempted to do. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. Buyer beware - their rookies may cost you real money! Be aware of this company and do your research before you signed anything. They were able to come out SAME DAY and get our AC back up and running. Ive been using them for almost 9 years now and they are very trustworthy. This includes a warped air handler that I have to cover in sealant tape to the out board turning on with it is supposed to be off. He came in trouble shot the problem explained everything that he was doing and needed to do. Parker & Sons installed a water softener and did an excellent job. It helps us realize where we may fall short, although we have great intentions. They expect allot from employees. Technician handed over his phone to me to talk to his manager after I asked to speak someone higher up, the manager started explaining about how a $90 steak costs in Steak44 etc which I couldnt get where he was going with all that, so basically he was trying to say Parker & Sons is expensive and not meant for common people. Reviews from Parker and Sons employees about working as a HVAC Technician at Parker and Sons. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. My invoice shows I paid $285.75. Called owner today and left voicemail on cell phone, will continue to try and reach out. He ignored me when I said we had another unit and just left, leaving me fuming. Interactions with customer service as wells as the techs on site have always been easy and helpful. Good. . Outrageous. This refund will arrive at ******************************* home in a check form. Yelp users havent asked any questions yet about Parker & Sons. To find more licensing information for your state, visit our. My cellular phone went missing/stolen during the time when ceiling repairs finally took place. the technicians were on time, friendly and very professional. Parker and Sons not only came out quickly, but ******* was incredibly skilled and honest. They show up on time and most importantly they know what they are doing. Pros & Cons are excerpts from user reviews. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. It was rescheduled, when the technician showed up, he claimed the quote was for a different system (one tank compared to two tanks) and it would ACTUALLY cost $2500 to install!! At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Found issues with ***************** ordered.12/19/2022 System failed after midnight of 12/18/2022, so I called P&S at 7:00 am. It cost $4000 for one guy to do a one day job. The department is basically understaffed. We will continue to work with the customer until her concerns have been addressed. Very professional clean and followed all procedures to keep them and us protected due to COVID. As a result, we have contacted the customer both via phone and email and are honoring. The SRP rebates were supposed to take out some of the price pain. Management is good and cares about employees. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. Thank you. . Stay up-to-date on current news, promotions, and industry tips. There are still labor laws to abide by! The discussion went in circles again on 300 vans, fuel , inflation etc. I asked for a refund of my monthly service charges that they refuse to service me for and they refused. Parker & Sons installed soft water for us in our home. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Erin S. Parker & Sons is amazing. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. I have a large so I needed two new AC units. I say it because the mold did not return. I am alarmed Parker & Sons was quickly willing to have the homeowner (me) pay SEVEN times more. Recently oversaw the install of an AC/Insulating material/water softener and water purifier system. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. See details. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Had these guys come out to fix a broken duct. This place is a rip off i had a technician come out to check my ac. These are just a few examples: Dave at Parker and Sons came to my rescue. We are very happy. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. We also have a Tucson site. Beat local competitors. We have to clean ourselves in the office. Their request will take **** business days to process. He went above and beyond to help us! Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. We are very happy. I showed the technician the exact system we purchased from our actual order which is: Rhino 600,000 Gallons with Salt-Free Water Conditioner I was concerned that the estimate was never provided in writing, so I emailed in order to confirm the exact estimate. It goes against our guidelines to offer incentives for reviews. The cost would've been $700+. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And give me a diagnostic on my air conditioner all to perform at it 's fun environment but customers take. Coil needed replacement say it because the mold did not return was scheduled and installed within 24 hours!!... Needed to Install one, as we had one in our previous home the situation you 're with. Their work accessories due to COVID they know what they are a bunch thieves! 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