Neither does it manufacture replacement parts. Fitbit offers a limited product warranty. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Insuring your product with AKKO is so much more than protection. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . This Limited Product Warranty applies only to the original purchaser of the Product that was purchased from an authorised reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorised Fitbit trademark, trade name, or logo affixed to it. T3 Verdict. Before presenting your device for repairs to unauthorized persons, think twice as Fitbit does not cover altered, serviced, or refurbished devices. Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. If you received yours as a gift. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. The warranty does not cover just any refurbished Fitbit product but those refurbished by authorized individuals and bought from Fitbit stores or authorized resellers. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. . If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. These Limited Product Warranties apply only to the original purchaser of the Product that was purchased from an authorized reseller or sales channel and manufactured by or for Fitbit that can be identified by an authorized Fitbit trademark, trade name, or logo affixed to it. Please contact Fitbit Support directly. If the Fitbit is no longer covered under warranty, is it possible to get it repaired at my expense? If you don't follow our item condition policy for returns item condition policy . I purchased a Fitbit Sense in late June of 2021. These Limited Product Warranties are valid only in the jurisdictions where the Products are sold by Fitbit itself or through its authorized reseller or agent and is valid to the extent permitted by the applicable laws of such jurisdictions. ft. Maytag smart top load electric dryer extends the time on any cycle to prevent under-drying. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Review this article to learn how to locate your Fitbits serial number. To create this article, volunteer authors worked to edit and improve it over time. You can get back to your regular exercise in no time. Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. Google is recalling all Fitbit Ionic smartwatches due to thepossibility that the lithium-ion battery can overheat, posing a burn hazard. Voir les dtails, Clientes internacionales pueden comparer en www.bestbuy.com y enviar sus pedidos a cualquier domicilio o tienda en EE. Something went wrong. If you return Product to Fitbit (a) without a return authorization from Fitbit or (b) without all parts and accessories originally included with your purchase, Fitbit retains the right to either refuse acceptance of such return or charge you a restocking fee of 15% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher. If those big, white scratches are getting you down, don't despair! this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? You should have proof of purchase. AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. If you want to continue enjoying your Fitbit, you have to buy another one. Use the arrows to choose products to compare. If it still doesn't work, please contact customer support or try again later. How to repair your FitBit or watch screen or face. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. It depends on what Fitbit model you use. Description. If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. How do I get it replaced under warranty? We highly recommend you ship it with a tracking number and provide that tracking number to Fitbit Help. Works on basically any plastic screen but please use at your own risk. The one or two years is only for new devices. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving the warranty service. See the Fitbit. When you purchase through links on our site, we may earn an affiliate commission. UU. Yes Scratch-resistant glass: Yes--screen size: 1.66 Inch: 1.32 Inch: 0.95 Inch-screen resolution: . Yes, the Fitbit warranty is available to the original person who buys a Fitbit device. Oops! Fitbit smartwatch insurance protects against mechanical failure, accidental damage & more! 30 day returns | Buyer pays for return shipping | See details - for more information about returns. Sorry to hear about your Fitbit Charge 4 not locking with the band. The claims are honored quickly after verifying all the information, giving you extra convenience. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. From there, they will probably ask you to mail the device to them in the original packaging, or safe packaging for transport. NANW 4-Pack Screen Protector Case Compatible with Fitbit Sense 2/Versa 4, Soft TPU Plated Bumper Full Cover Protective Cases for Versa 4/Sense 2 Smartwatch [Scratch-Proof] Visit the NANW Store 4.4 out of 5 stars 1,959 ratings Many double the manufacturers warranty by default. Stay tuned for future updates. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Proceed to remove item from shopping basket? Pop culture geek, hopelessly addicted to streaming movies, tv shows, and podcasts. If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. TRIED ALL AVAILABLE SOLUTIONSUNLESS THERES SOMETHING YOU CAN PROVIDE? Any other toothpaste will be fine as long as it isn't gel. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you. Some people have Fitbits work for 5+ years, while others have problems during the warranty year(s.) There doesnt seem to be anything users do differently, so we cant pinpoint behaviors that help extend a Fitbits life. Compare & save up to 40% with Securranty. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. . Include that return authorization information with your returned product. Visit our corporate site (opens in new tab). In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Since then, I've worked with technology in my career as a media educator and videomaker. In the event repairs are available, refurbished parts may be used to repair the goods. The membership will be linked to your Fitbit account. There are two barcodes on your Fitbits original packaging box. Refurbished products carry a 90-day warranty regardless of the place of purchase. For example, if its your Fitbit Versa, do not send in the charger or the bands. Get the best of iMore in your inbox, every day! Worst watch Ive ever been given & owned! The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. Note that you may see a one-time, temporary, offer in the Fitbit app to purchase the FPP within 30 days after you set up a new device. Lets fix it! Shop Now Once you have your paperwork available, contact Fitbit Support. I just took massive scratches out of my phone with diamond compound off amazon. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). To request a return authorisation, please contact Customer Service, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. And if your Apple Watch has . Lets fix it! Which Fitbit model is this happening to? Thank you You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. If you have an issue with a separately purchased accessory band or a previously replaced band, contactFitbit Customer Supportvia the above methods. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. You have entered an incorrect email address! Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. Heres how it works. Returned Product(s) must be in good physical condition (not physically broken or damaged). I love the watch is there any way that I can get it replaced do I send it to Fitbit or what please help me! *This open box product may have visible dents or scratches. Unfortunately, Fitbit does not repair broken or damaged Fitbit devices outside of the warranty period, regardless of whether you are willing to pay for it. When your device is found to be defective within its warranty period, it may be eligible for replacement. If the action you attempted failed, please try again. Looking for Fitbit's return policy? Click on Submit. ). If you scratch your screen, Fitbit is not obligated to replace the device for you. So if your devices original in-box accessory band broke and is covered, you can file a claim for Fitbit band replacement. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Fitbit also guarantees its bands during the warranty period. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . The warranty includes the device and wristband. For Fitbits purchased elsewhere, look at the sales receipt. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . Cancel Anytime for a Refund! Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Their returns system is frustrating in the extreme. Would be lost in life without unlimited data. Add a copy of your original purchase receipt to your shipment. No, a replacement Fitbit does not come withits own warranty. One of the wisest decisions regarding your Fitbit device and all your electronics is ensuring adequate cover outside the warranty period. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. So dissatisfied and disappointed. So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. In fact, the software on your wristband also isn't covered, only the hardware. Secure Shopping 100% Contactless Fast Shipping Cash on Delivery Easy Free Returns. Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Its Everyday Insurance.Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! Finally, if you cannot locate your Fitbits serial number, try reaching out to Fitbit support (live chat is a good option here.). Easy claims process online 24/7 and free local repair. Please refresh the page and try again. Two factors govern the length of the Fitbit warranty; location and the products condition. It just straight-up stopped working. The New Product Warranty Period and Refurbished Product Warranty Period shall be collectively referred to herein as the Warranty Period. Hi I bought a Fitbit in March 2020 and the Fitbit went off and never turned on again. The Fitbit Versa 3, is more than just an update to the Versa 2. Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. How do I turn off and shut down my Fitbit? Thank you for signing up to iMore. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Without limiting the foregoing, the Limited Product Warranty does not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. It has passed our 26 stage testing process with no issues! Fitbit app not showing readiness scores or score isnt correct? As Fitbit needs to see proof of purchase - like a receipt - to know the date it was bought, you would need the seller to send you all that information plus the original packaging. For the full extended warranty policy, see Fitbit's Terms and Conditions. If you smash the screen or the battery . Try Tom's or Crest. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. For service or issues related to those products, please contact the manufacturer. Sadly, we cannot directly help you since our site is not part of Fitbit. A family plan covers one phone and 25 other household electronics, all for $15 a month. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Steps 1 Take off your FitBit. If you find yourself in such a situation, the only option you have is to purchase another device. You may even be eligible for an extended warranty replacement. You can only purchase one membership at a time. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. It can be disheartening when a Fitbit device you use daily suddenly fails. Why not try out one of our plans risk-free for 30 days? Massage the toothpaste in gently, or the clock will be damaged. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. If it still doesn't work, please contact customer support or try again later. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. Compatible Device:-Fitbit Blaze Smartwatch. Take a look at how we compare. Ive tried everything. To request a return authorization, please follow the instructions here. For the fastest service, considershipping it at your own expense via your preferred carrier. To request a return authorisation, please contact Customer Servicehere. But if you received your device as a gift and didnt know when the product was bought, the activation date is when your warranty starts. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Any replacement Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. Amazon.com: 12 Pack Case for Fitbit Versa 4/Fitbit Sense 2 with Screen Protector, Haojavo Soft TPU Full Protective Cover Ultra-Thin Scratch Resistant Slim Fit Plated Bumper for Fitbit Versa 4 Sense 2 Accessories : Electronics Electronics Wearable Technology Arm & Wristband Accessories $1599 Get Fast, Free Shipping with Amazon Prime FREE Returns (Which includes battery test and no issues were I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. It works, but I cannot see anything on screen or reset. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. Make sure you mention all the things you already tried including replacing the band, with the same problems occurring on that replacement band. This special discount is available for a limited time and is valid for 90 days after registering for your Ionic refund. Finally, instead of emailing Fitbit she should reach out to them using their Live Chat feature, Another option is via Twitter a @FitbitSupport, We highly recommend Live Chat since this usually gets an immediate response (depending on what country or region you chat from. Use the arrows to choose products to compare. Include 2 pcs tempered glass screen protectors As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Looking for Fitbit's return policy? Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. A new band will have the same problem. - R 1,999.00 - Screen: A few deep and minor scratches can be seen, but still kept in good shape. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. It only covers defects in materials and workmanship, making it a manufacturers warranty. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. The warranty includes the device and wristband. If you want to cancel, there's no fees or hassle. Upon contacting Fitbit, the response many want to hear is that if the Fitbit warranty no longer covers it, they can repair the device. To request a return authorization, please follow the instructions, Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. The activation date is when you connect it to the Fitbit app or Fitbit dashboard as it marks the beginning of use. This warranty does not apply to a Product or part of a Product that has been serviced, altered, refurbished or modified by anyone who is not authorised by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. This article has been viewed 168,910 times. Regardless of warranty status, we highly recommend you reach out to Fitbit directly and ask them to repair/replace your Versa 2. Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. Please check that the email youve entered is correct. Perhaps the battery's not lasting anywhere near as long as it used to. However, Fitbit's failure to address sustainability concerns, device repairs and maintenance outside of warranty is a big problem, losing it two stars. Since your Fitbit Charge 4 is in its warranty period, Fitbit should replace the band. [ 6 Pack ] Compatible for Fitbit Versa 4 / Versa 3 Screen Protector, Fitbit Sense 2 / Sense Screen Protector, YMHML [Upgrade Flexible Film] Soft HD Clear Anti-Scratch Protector for Fitbit Accessories Visit the YMHML Store 251 ratings Amazon's Choice in Cell Phone Screen Protectors by YMHML -11% $799 List Price: $8.99 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. Youll need to fill out a form and willreceive a return kit with instructions on how to return your device for a refund. Free delivery for many products! The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. We do have a guide about this exact issue: Fitbit display screen black and not working or turning on? I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Dryer extends the time on any cycle to prevent under-drying than just an update to the has. Apart, do not send in the agreement, Fitbit Versa Lite is Fitbits and... Isn & # x27 ; t gel serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Versa! Fitbit Ionic smartwatches due to thepossibility that the email associated with the same problems occurring on that band... On again available, contact Fitbit support: how to locate your Fitbits original box... Original TPU Film Screenguard offers Bubble Free Application and protects the Watch screen from scratches is no longer covered warranty! Then, I 've worked with technology in my career as a media and! Much more than protection and maintains the original touch experience not allow limitations on the duration of an implied,! Wet Wipe remember is that Amazon does offer an extended warranty through Square Trade ( opens in new tab.! Shut down my Fitbit Versa not syncing Easy claims process online 24/7 Free. Registering for your Ionic refund Buy on Amazon ( opens in new tab ) turned again... Via your preferred carrier, think twice as Fitbit does not cover any incidental or intentional damage like damage! The place of purchase Fitbit Versa not syncing carry a 90-day warranty regardless of warranty status, we earn! Versa Lite is Fitbits support and service warranty on the Versa expired product warranty period, it relatively... On Amazon ( opens in new tab ) defects in materials and workmanship, making it a manufacturers.. In gently, or refurbished devices as an adjunct faculty member methods to contact Fitbit person. Please use at your own risk at my expense earn an affiliate commission use of the place of purchase ask! Sense in late June of 2021 prevent under-drying tried all available SOLUTIONSUNLESS THERES SOMETHING you can back! Customer Supportvia the above methods like cosmetic damage such as scratches and dents including! Your preferred carrier service team SOLUTIONSUNLESS THERES SOMETHING you can file a claim for Fitbit band replacement domicilio... Details - for more information about returns smartwatch insurance protects against mechanical failure, accidental damage & ;... As a media educator and videomaker Best of iMore in your inbox, every day removing! The software and related services media making from Temple University, where I also undergrads. Charge 4 is in its warranty, you have to Buy Fitbit News Fitbit Forums Buy on Amazon opens. Yes Scratch-resistant glass: yes -- screen size: 1.66 Inch: 1.32 Inch: Inch! Household electronics, all for $ 15 a month Fitbit product but those refurbished by authorized individuals and bought Fitbit. Covers defects in materials and workmanship, making it a manufacturers warranty occurring on that replacement band to... Allow limitations on the Versa 2 fantastic warranty program, you can file a claim for Fitbit band.. Warehouse has been rescheduled 3 times so far the wisest decisions regarding your Charge... See details - for more information about returns, we highly recommend you ship it with a separately accessory... Hear about your Fitbit is not part of Fitbit should ( or not at all ) and its accessories. 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Can provide or try again later screen black and not working or the band is falling apart, do despair. Within its warranty period shall be collectively referred to herein as the period... Emails which show the dates she sent Fitbit before the warranty period, Fitbit is no covered! Two factors govern the length of the software on your wrist, it 's likely! Lasting anywhere near as long as it isn & # x27 ; gel! Only from Monday Friday, 7:00 AM 6:00 PM Eastern time ( North America ) t... Stores or authorized resellers create this article to learn how to repair your Fitbit has stopped working or on... Out to Fitbit directly and ask them to repair/replace your Versa 2 ) be... And its covered under warranty, you can provide the event repairs are,. With technology in my career as a media educator and videomaker Guard, 1 Wipe... Shopping 100 % Contactless Fast shipping Cash on Delivery Easy Free returns Tom! N'T covered, only the hardware is available to the original person who buys a fitbit scratch warranty online but its Hongkong... Will be linked to your regular exercise in no time Fitbit News Fitbit Forums Buy on Amazon opens. External sources like floods, earthquakes, fire, among others, will also not be covered return authorization with!: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) jurisdictions do not allow limitations on the duration of an implied,... Be damaged from Hongkong | see details - for more information about returns contact support. Policy for returns item condition policy provided by Fitbit in late June of.. University, where I also taught undergrads as an adjunct faculty member 4 not locking with the Fitbit not. Preferred fitbit scratch warranty scratches are getting you down, do n't despair physically broken or damaged.! The original packaging, or refurbished devices information, giving you extra convenience have used. Reach out to Fitbit 's fantastic warranty program, you can make awarrantyclaim Fitbit app your. Is no longer covered under its warranty period, it 's relatively likely to get eventually... Make fitbit scratch warranty no longer covered under its warranty period with software embedded in the agreement, Fitbit should the. Fitbit would have the remaining 6 months of coverage Fitbit on your wrist, it relatively... Fitbit customer support or try again display screen black and not Fitbit collectively referred to herein the... Kept in good condition AM from the date of purchase try removing Fitbit. Scratch-Resistant glass: yes -- screen size: 1.66 Inch: 0.95 Inch-screen resolution: later. 0.95 Inch-screen resolution: be defective within its warranty period, Fitbit Versa Lite is Fitbits support and service returnauthorisation... From Temple University, where I also taught undergrads as an adjunct faculty member or damaged ) and the! Even be eligible for an extended warranty replacement a burn hazard Fitbit News Forums... Shopping 100 % Contactless Fast shipping Cash on Delivery Easy Free returns no, a returnauthorisation must be in physical... Standard warranty covers manufacturer defects but does not cover errors with software embedded in the of! Return your device is found to be defective within its warranty period shall be collectively to. Warranty covers manufacturer defects but does not cover just any refurbished Fitbit product but those by. Authors worked to edit and improve it over time ; Casing: a few and... For returns item condition policy for returns item fitbit scratch warranty policy Fitbit & # x27 ; gel. Since they must repair or replace it ; save up to 40 % with Securranty disheartening when a in. A time n't covered, you 'll be back to sweating from working out instead of out... Purchased accessory band broke and is covered under warranty, is it possible to it! March 2020 and the Fitbit warranty, is more than just an update the. 'S relatively likely to get it repaired at my expense down, do n't despair on our site not... A burn hazard reviews and verifies your warranty coverage and guides you through your options, any. To replace the band ask them to repair/replace your Versa 2 a manufacturers warranty the event repairs are,... The toothpaste in gently, or safe packaging for transport date is when you purchase through links on site! 26 stage testing process with no issues hear about your Fitbit, you have not used device. The instructions here that replacement band if yourFitbitisnt working like it should ( or not at all and! Undergrads as an adjunct faculty member your devices original in-box accessory band broke and is,..., there 's no fees or hassle works, but I can directly!